Sr. Manager, Success Measures Evaluation

NeighborWorks as a Company and an Employer

For nearly 50 years, Neighborhood Reinvestment Corporation, a congressionally chartered national nonprofit known as NeighborWorks® America, has strived to make every community safer and more prosperous. Our network of excellence includes nearly 250 nonprofits in every state, the District of Columbia, Puerto Rico, and on Native lands. NeighborWorks offers grant funding, peer exchange, technical assistance, evaluation tools, and access to best-in-class training as the nation’s leading trainer of housing and community development professionals. NeighborWorks network organizations build homes and apartments, expanding the supply of affordable housing in every community; provide financial counseling and coaching that increases self-sufficiency; encourage resident leadership; and collaborate with local stakeholders in the areas of health, economic development, employment, and education.

Caring for communities starts with caring for our internal community, our staff. Picture yourself in a collaborative and diverse hybrid environment surrounded by colleagues who challenge, encourage and inspire you. This opportunity offers an impressive total rewards package that includes a 401(k) match of up to 12%, 11 paid holidays, generous leave (including 40 hours of paid volunteer time) and industry-leading benefits. Start your career with NeighborWorks America and take advantage of our Staff Training and Education Program (STEP), designed to support continued learning and professional development. Our benefits are designed to support staff holistically, enabling them to give their best in both work and life.

We are a mission-based organization committed to building a high-performing work culture, guided by the following core values:

• We hold ourselves and each other accountable.

• We act with integrity.

• We lead with curiosity.

• We pursue excellence with courage.

• We respect, honor and celebrate each other.

• We collaborate with purpose.

Work at a Glance: Advance Community Impact Through Evaluation.

Position Summary:

Senior Manager, Success Measures Evaluation manages and implements a variety of participatory evaluation consulting and technical assistance projects for nonprofit and philanthropic clients. Responsibilities include managing and delivering concurrent evaluation projects for Success Measures clients focused on building nonprofit evaluation capacity, ensuring effective communication of evaluation results, and supporting organizations to use learning to advance their work. Operationally the position entails managing concurrent service delivery projects in conjunction with teams of staff and consultants, overseeing project budgets, ensuring clear communication with clients, and contributing to a creative and collaborative team environment with clients, staff and consultants.

Essential Duties/Responsibilities:

EVALUATION TECHNICAL ASSISTANCE AND SERVICES:

Manage and deliver evaluation technical assistance and consulting services that incorporate the following:

• Participatory and outcome focused evaluation approaches that include engagement of organizational and program participants or wider community engagement.
• Design and implementation of comprehensive capacity building strategies for single nonprofit organizations or cohorts of organizations through a range of responsive technical assistance and other support to prepare them to successfully carry evaluation efforts.
• Utilizing mixed methods in designing and implementing evaluations including conducting, analyzing and reporting on community/resident surveys, observations, focus groups and interviews, as well as analysis of administrative or secondary data.
• Presentation of evaluation findings in accessible ways, including best practices in data visualization and storytelling, so that clients are able to effectively communicate and use results.

PROJECT MANAGEMENT:

Guide multiple concurrent projects that range in goals, deliverables, team composition, timeline/duration and structure.

• Build an understanding of client goals/needs/expectations as well as contractual agreements.
• Plan and deliver agreed upon evaluation technical assistance and consulting services within the available project budget and timeline, adapting as needed throughout the project cycle.
• Administer project in alignment with organization-wide policies and procedures.
• Actively engage in collegial collaboration with consultants, staff and partners to ensure high-quality services that result in advancing understanding and learning for the client organizations.

CLIENT RELATIONSHIP MANAGEMENT:

Develop and maintain strong relationships with Success Measures clients, including clients within NeighborWorks America’s programs. This includes understanding client needs, gaining rapport, ensuring that project teams are a good match for the client, anticipating and resolving problems, and creatively addressing both evaluation and project management aspects of projects.

THOUGHT LEADERSHIP AND PRACTICE ADVANCEMENT:

Promote and advance Success Measures' participatory evaluation and resident-centered community measurement methodologies by identifying, documenting, and sharing evidence of their effectiveness with clients, colleagues, and external audiences. Contribute to the development of tools, resources, and thought leadership content that elevates community voice, supports organizational learning, and strengthens Success Measures' visibility and reputation in the field.

Nature of Work Contacts:

• Success Measures team, including staff and consultants; includes management of consultants
• NeighborWorks® America Staff
• Client organizations and individuals from foundations, national organizations, intermediaries, financial institutions, housing development and other community development organizations.

Fiscal Responsibilities: Management of project budgets for consulting contracts and services. Individual project budgets from $10,000 up to $300,000.

Required Minimum Qualifications:

(a) Education: Bachelor’s degree or equivalent experience in fields including evaluation, social science, public administration, social work, public health, community development, urban planning or related fields; graduate degree preferred.

(b) Experience: 6-8 years of relevant experience in evaluation work including similar work in a technical assistance or consultant capacity with a nonprofit, social enterprise, foundation or consulting firm. Must have experience working within the U.S. housing and community development field and experience with social sector initiatives.

(c) Licenses, Certifications: N/A

(d) Competencies, Knowledge, Skills & Abilities:

The employee must demonstrate an ability to balance applying evaluation expertise and effective, collaborative project management skills.

• Deep commitment to the principles and practices of participatory evaluation as a path to building community capacity, actionable insights and long-term change.
• Background in mixed-methods evaluation, and participatory evaluation and/or research experience that includes field work in community settings.

• Ability to integrate data from a variety of sources, including surveys and other primary and secondary sources including qualitative data and analysis.
• Facility with data visualization including knowledge of relevant software.
• Strong communication skills -both written and oral; ability to facilitate interactive meetings virtually and in-person, present information to colleagues, clients, community residents and other stakeholders in a concise, understandable way.

Management:

• Project management skills based in valuing collegial collaboration and an ability to manage and adapt in changing project contexts.

• Ability to work effectively in a small fee-for-service consulting practice that operates within the context of a large organization and its related policies and structures.
• Ability to plan and implement evaluation technical assistance for community-based nonprofit organizations.
• Ability to collaborate with colleagues, clients, and partners using strong interpersonal skills, lead teams, manage multiple activities and resolve issues.
• Ability to manage projects on budget and according to agreed upon timelines.

(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:

• Sensitivity to racial, gender, sexual orientation and cultural differences
• Effective, respectful, and timely communications with internal and external stakeholders
• Listening effectively, seeks and accepts feedback
• Analytic, thoughtful and strategic thinking
• Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization

(f) Technology: Microsoft Office Suite proficiency. Facility with statistical and qualitative analysis software (e.g., SPSS, SAS, Stata, Qualtrics, NVIVO, ATLAS); High level of proficiency with virtual meeting technology applications.

Preferred Qualifications:

Working Conditions:

(a) Travel: Approximately 10 – 15%

(b) Physical/Sensory Demands: Fast-paced working environment with extensive computer usage.

(c) Hybrid: This role reports into the office 2 days per week.

Salary Range: $103,000- $110,000

The salary offered for the role will be based on a variety of factors, including geographic location, internal equity, and the candidate’s qualifications/professional experience.

Special Provisions: N/A

Requisition Close Date: November 10, 2026, 5 p.m. ET

The use of artificial intelligence (AI) tools is strictly prohibited as candidates seeking employment with NeighborWorks America engage in our interview process. Prohibited uses of AI include but are not limited to, drafting and submitting misleading resumes, using or referencing AI-produced answers during any portion of our interview process, or using an AI notetaking tool. Candidates are welcome to take notes, but using AI is not permitted. Prohibited use of AI during the interview process will result in immediate disqualification. In compliance with the American with Disabilities Act, NeighborWorks America will consider reasonable accommodations requested by candidates seeking employment with our organization.