Student Support Officer

Opportunity Overview We are seeking a part-time team member to join us for a 12-month fixed-term contract, working three days per week. The role follows a hybrid working arrangement, combining time on campus with home working. Typically, this will involve two days on campus one week and one day on campus the following week, alternating on an ongoing basis. Key Responsibilities Conduct initial triage of student referrals and direct students to the most appropriate support services. Assess and identify students' ongoing wellbeing and support needs. Provide first-line support and guidance through calls, emails, workflows, and enquiries. Respond to initial queries relating to disability, wellbeing and respect, culture and behaviours support services. Maintain accurate records and manage administrative processes associated with student support, utilising CRM. About the Department Student Support, within the Directorate of Student and Academic Support, provides specialist advice and guidance to help students succeed throughout their university journey. The Triage and Operations Team is the first point of contact for many students, ensuring they are connected to the most appropriate support services through effective triage and early intervention. Support is delivered across a range of channels, including face-to-face appointments, telephone, email, and MS Teams. We are a collaborative and values-driven team committed to inclusive practice, positive change, and delivering outstanding student experiences. Working within a widening participation university, we are passionate about removing barriers to education and helping all students achieve their potential. We welcome diverse perspectives and experiences that strengthen our ability to meet the needs of our student community. With a strong focus on customer service, accessibility, and student wellbeing, we strive to provide a responsive, supportive, and inclusive service for every student. What's in it for you? Competitive salary - and excellent pension scheme An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more! Flexible working - we support a culture of flexible and agile working to help you find the right balance Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships Please note this opportunity may close early depending on applicant volume. Job Description