Team Lead Fraud and Risk

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group Africa, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. The Team Lead, Fraud & Risk is responsible for overseeing the identification, investigation, and prevention of fraudulent activities across payment channels and customer transactions. This role ensures compliance with company policies, industry regulations, and risk management best practices while protecting revenue and safeguarding the customer experience. The Team Lead will manage a team of analysts, providing guidance, training, and performance oversight to ensure timely detection of suspicious activities and effective resolution of fraud cases. What you’ll do As part of your role, your responsibilities will include: Supervise daily operations of the Risk team, ensuring tasks are completed accurately and on time. Coordinate shift tasks and support team decision-making in complex cases. Mentor and train team members to foster continuous professional development and performance. Collaborate with senior management to enhance workflows, tools, and procedures. Ensure compliance with company policies and contribute to performance evaluations and bonus reviews. Monitor and analyse payment transactions to identify potential fraudulent activities. Utilize fraud detection tools and techniques to identify suspicious patterns or behaviors and promptly investigate and escalate any potential fraud incidents. Conduct risk assessments on payment transactions and implement strategies to mitigate risks associated with fraudulent activities. Investigate payment-related discrepancies, chargebacks, and disputes, and work collaboratively with internal teams and external stakeholders to resolve issues effectively. Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner. Stay updated on regulatory requirements and industry best practices related to payments and fraud prevention, ensuring compliance with relevant regulations and guidelines. Monitor systems and automations performance. Liaise with external payment service providers and financial institutions to optimize payment processes and mitigate risks. Collaborate with the Technology teams to continuously improve existing processes. Any other ad-hoc tasks as required by the Manager. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. What you’ll bring You’re someone who brings: Clear, confident communication (written and verbal), and the ability to breakdown complex ideas A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals Strong organisational skills and the ability to manage multiple projects without dropping the ball Exceptional attention to detail and a commitment to high‑quality work Adaptability – you stay sharp, productive and positive in fast‑moving environments The necessary skills that we require for this role include: Previous experience in fraud analysis, risk management, or payment operations in fintech, banking, or e-commerce Understanding of chargeback processes, card scheme rules, and dispute management Familiarity with regulatory and compliance requirements related to anti-money laundering (AML), counter-terrorist financing (CTF), and data privacy Experience in using SQL or similar tools to query transaction data Knowledge of emerging fraud trends, social engineering tactics, and cybersecurity threats Experience in developing and implementing fraud prevention strategies and policies Ability to detect patterns, anomalies, and suspicious activity in transactions Strong knowledge of payment processing workflows and fraud prevention best practices Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters . Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back . Our Employee Assistance Programme offers resources for you and your family. Comprehensive medical aid. We help you take care of your health and wellbeing. Group Life cover. Includes life insurance and dread disease cover for added peace of mind. Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!