Technical Services Manager

🌟 We're Hiring: Technical Services Manager

📍 Location: United Arab Emirates (Remote)

🕒 Employment Type: Part-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Fully Remote

About Us

We are a globally focused organization committed to delivering dependable technical services that support business continuity, operational efficiency, and customer satisfaction. Our teams combine technical expertise, structured service management, and proactive problem-solving to maintain high service standards across diverse environments. We value reliability, accountability, collaboration, innovation, and continuous improvement.

The Role

We are seeking a Technical Services Manager to oversee technical service delivery, coordinate support activities, and ensure systems and services consistently meet operational and customer requirements. This part-time remote role is suited to an experienced technical leader who can manage priorities, resolve complex issues, coordinate teams, and drive service quality and performance improvements.

Key Responsibilities

• Manage day-to-day technical service delivery and operational support activities.
• Coordinate technical teams, service providers, vendors, and internal stakeholders.
• Monitor service performance, availability, response times, and quality standards.
• Establish and maintain effective service processes, procedures, and operational controls.
• Oversee incident, problem, and service request management to ensure timely resolution.
• Identify recurring technical issues and coordinate root-cause analysis and remediation.
• Support technology projects, system improvements, upgrades, and service transitions.
• Monitor service-level agreements, operational KPIs, and customer satisfaction.
• Prepare technical service reports, performance updates, and recommendations for management.
• Identify opportunities to improve efficiency, reliability, scalability, and service quality.

Requirements

• Bachelor’s degree or equivalent qualification in Information Technology, Engineering, Computer Science, or a related field preferred.
• 3+ years of professional experience in technical services, IT operations, service management, or a related field preferred.
• Strong understanding of technical support, service delivery, infrastructure, and operational processes.
• Experience managing technical teams, vendors, service providers, or cross-functional stakeholders.
• Familiarity with IT service management principles, ticketing systems, monitoring tools, and performance reporting.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and respond effectively to operational challenges.
• Strong analytical mindset with attention to service quality and customer requirements.
• Ability to work independently and lead distributed teams in a remote environment.
• Professional certifications are not required unless specifically relevant to the role.

What We Offer

• Flexible part-time hours within a fully remote working environment.
• Competitive compensation aligned with experience and responsibilities.
• Opportunities to manage technical services supporting international operations.
• Exposure to diverse technologies, service environments, vendors, and business teams.
• Professional growth through service leadership, operational improvement, and technology initiatives.
• A collaborative culture focused on reliability, customer service, technical excellence, and continuous improvement.