Technical Support Specialist

We're hiring on behalf of a Haystack partner!

The Role

• Take operational responsibility for a critical Windows-based platform, ensuring stable availability in a 24/7 environment.

• Plan and coordinate platform updates, maintain documentation, and manage maintenance windows.

• Handle L2 incidents and service requests end-to-end, manage escalations, and produce post-incident reports.

• Operate and expand monitoring and observability setups for the platform landscape.

• Support an internal AI-assisted support tool, including documentation and knowledge base management.

What You'll Need

• Several years of experience in IT operations or application operations with a focus on Windows server environments, L2 support, and incident/problem management.

• Strong practical knowledge of Windows Server administration, monitoring tools, and ITSM tools.

• Excellent German and English language skills.

• A structured, analytical, and reliable working style with a high degree of service orientation.

What's On Offer

• Competitive salary

• Flexible hybrid work arrangement with two days remote per week.

• Opportunities for professional development through an in-house academy and external partners.

• Access to wellness facilities, including a canteen with healthy options and a fitness studio.

Apply via Haystack today!