Technical Support Specialist

Note: This is a technical support role in a healthcare, hospital, clinical, or medical diagnostics environment.

Job Title: Connectivity Support Specialist (Europe)

Location: Bournemouth -hybrid / ~10% European Travel

Role Type: Full-Time, Permanent

About our Client

Our client is a global leader in medical diagnostics and advanced health technology solutions. They develop state-of-the-art diagnostic instrumentation and connectivity software that powers point-of-care testing in healthcare institutions across the globe, driving efficiency and improving patient outcomes.

Key Responsibilities

As a Connectivity Support Specialist, you will operate within a European Shared Services model to deliver centralized, high-quality technical support for medical instruments and proprietary connectivity software across European markets.

• Support all aspects of software installations (including server, ADT, and OPL feeds) within customer server environments.
• Provide 1st and 2nd-level remote, telephone, and occasional on-site troubleshooting for hardware, software, firmware, network, and VPN issues using RDP, TeamViewer, AnyDesk, or uVNC.
• Perform advanced product support tasks, including database and server migrations, and troubleshoot complex 3rd-party software/middleware interfaces (HIS/LIS).
• Partner with implementation, sales, and field teams to coordinate project delivery, train customers, and implement software patches and system updates.
• Maintain accurate logs in internal tracking systems (such as Pivotal and TMS) while contributing to network documentation and knowledge-base materials.

Requirements & Qualifications

• Minimum of 3 years of professional connectivity, network administration, or IT support experience within a healthcare, hospital, clinical, or medical diagnostics environment (or comparable regulated industry).
• Deep familiarity with Point-of-Care (POC) testing environments and communication protocols (HL7 and ASTM).

Technical Skills:

• Solid working knowledge of web-based interfaces, SQL commands, relational databases, and Windows Server environments.
• Strong foundation in TCP/IP networking, wireless architectures (IEEE 802.11 a/b/g/n/ac), and network security/VPNs.
• Hands-on expertise with remote desktop and support tools (RDP, TeamViewer, AnyDesk, uVNC).

• Languages: Full fluency in English (written and verbal). Fluency or professional proficiency in German, French, or Italian is highly valued.
• Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Travel & Physical Readiness: Ability to travel up to 10% across Europe, with physical capability to stand, walk, and handle hardware equipment (meters, docking stations, instruments) during on-site setups.

What Makes You a Great Fit?

• Outstanding analytical and diagnostic problem-solving abilities combined with strong communication skills.
• Ability to prioritize tasks effectively under pressure while maintaining a customer-centric mindset.
• Collaborative attitude with experience coordinating IT projects across diverse, multidisciplinary teams.