Telesales Representative

Telesales Executive

JOB DESCRIPTION

Department: Sales

Work Mode: Remote / Hybrid

Working Days: Monday to Saturday, with rotational Sunday.

Shift Timing: 9 PM to 6 PM and 3 PM to 12:00 AM IST

Experience: 1–3 years

Education: Minimum Higher Secondary (10+2)

Languages: Hindi and English; Bengali required/preferred as per business needs, with Tamil as

an added advantage

About the Role

We are looking for energetic, confident, and target-driven Telesales Executives to join our sales

team. The ideal candidate should be comfortable with high-volume outbound calling, engaging

prospective users, handling objections, and guiding customers through the platform and its

features.

This role requires strong verbal communication, a persuasive approach, and the motivation to

achieve daily and weekly sales targets.

Key Responsibilities

• Make 180–220 outbound calls per day to prospective and existing users.

• Explain platform features, welcome bonuses, deposit-match offers, and applicable

promotions clearly and accurately.

• Engage users, understand their needs, address objections, and encourage platform

activation and eligible transactions.

• Guide users step by step through the app, including the registration and in-app cashier

process, where required.

• Maintain a confident, energetic, polite, and professional communication style.

• Follow up with interested users and maintain accurate call records and customer details.

• Meet daily, weekly, and monthly performance targets.

• Track call outcomes, conversions, and follow-ups, and share regular performance updates.

• Follow approved calling scripts, company procedures, and applicable platform policies.

Required Skills and Qualifications

• Minimum Higher Secondary (10+2) qualification; graduates in B.Com, B.A., B.Sc., BBA, or any

other stream are preferred.

• 1–3 years of hands-on experience in high-volume outbound telesales or telecalling.

• Ability to manage approximately 180–220 calls per day while maintaining call quality.

• Strong Hindi verbal communication and the ability to build rapport quickly.

• Good objection-handling, persuasion, negotiation, and follow-up skills.

• High energy, confidence, patience, and a target-oriented mindset.

• Ability to work in a fast-paced environment and handle performance-based targets.

• Basic computer skills and the ability to maintain call records and use sales tools.

Preferred Industry Experience

Candidates with experience in any of the following industries will be preferred:

• Outbound B2C telesales

• Online gaming / iGaming

• Fintech, personal loans, or credit cards

• EdTech outbound sales

• BFSI telecalling

• E-commerce sales or customer retention

Freshers with excellent Hindi communication, strong confidence, and a genuine interest in

sales may also be considered.

Language Requirements

• Hindi: Strong verbal fluency required

• English: Basic to good working proficiency

• Bengali: Preferred

• Tamil: Good to have

Working Schedule

• Shift: 9:00 PM to 6 PM IST and 3:00 PM to 12:00 AM IST

• Weekly Schedule: Monday to Saturday

• Sunday: Rotational duty on the day shift, as per the team roster

• Work Arrangement: Remote / Hybrid, as applicable

What We’re Looking For

A self-motivated sales professional who enjoys speaking with people, can handle a high volume

of calls, confidently overcome objections, and consistently work towards achieving sales and

conversion targets.

Candidates will be assessed on communication skills, confidence, objection handling, sales

aptitude, and ability to work in a target-driven environment.

hr.seagamex@gmail.com