Trainer , Custom Recruiting

Job Responsibilities:

The Trainer supports the development and execution of training programs for recruiting agents and Team Leads. This role is responsible for onboarding new hires and improving recruiting effectiveness, respondent quality, and process adherence through structured training and coaching. The Trainer serves as a key partner to the Manager, Assistant Manager, Team Leads, and HR to ensure employees are equipped to deliver consistent, high-quality outcomes.

• Develop, maintain, and continuously improve onboarding programs for recruiting agents and Team Leads based on performance results and employee feedback.
• Develop and maintain training materials, process documentation, job aids, and standard operating procedures aligned with operational needs, organizational objectives and recruiting best practices.
• Coordinate and facilitate new hire onboarding, training sessions, certification activities, and ongoing development programs.
• Deliver instructor-led, virtual, and one-on-one training sessions for new and existing employees.
• Assess employee training needs and identify skill gaps through quality reviews, performance results, observations, and feedback from leadership.
• Provide ongoing coaching and development support to recruiting agents and Team Leads to improve respondent quality, process compliance, recruiting effectiveness, and productivity.
• Support continuous learning initiatives through refresher training, advanced recruiting workshops, and leadership development programs.
• Support implementation of new tools, technologies, processes, and recruiting methodologies through training and change management activities.
• Track and report training participation, certification completion, onboarding progress, and training effectiveness metrics.

Experience / Qualifications:

• 2+ years of experience in market research recruiting, training, coaching, call center operations, learning and development, or related operational roles.
• Experience developing, delivering, and evaluating training programs and learning materials in a professional environment.
• Demonstrated success coaching individuals and teams to improve quality, and performance.
• Excellent presentation, facilitation, written, and verbal communication skills.
• Demonstrated commitment to continuous improvement, operational excellence, and employee development with organizational skills and attention to detail.
• Ability to analyze performance to identify training opportunities and measure effectiveness.
• Proficiency in Microsoft PowerPoint, Excel, Outlook, Teams, and knowledge management or learning platforms.
• Ability to work independently, build relationships across teams, and influence performance through coaching and collaboration.

About US

Who we are

At Dynata, we deliver the highest quality first-party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact. With industry-leading respondent accuracy, reliability, and a commitment to continuous improvement, Dynata is the trusted foundation for smarter decision-making.

At Dynata, your work directly influences how the world’s leading organizations understand people, markets, and behavior.

About our culture

Our culture is rooted in inspiration, collaboration, and a drive for excellence. At Dynata, a career is more than just a job—it’s a place where your work matters, your voice is heard, and your growth is supported every step of the way. Whether you’re passionate about innovation, driven to make a difference, or excited to join a collaborative team that puts integrity and impact at the center of everything we do, you’ll find your next chapter here.

We provide

• A collaborative, inclusive culture that values expertise, curiosity, and ownership.

• The chance to make a measurable impact on how insights are created and trusted.

• Competitive compensation, benefits, and opportunities for growth.

We recently won the 2026 Association for Talent Development BEST award

We are honored to be recipients of the 2026 Association for Talent Development (ATD) BEST Award, one of the industry’s most prestigious recognitions for excellence in talent development. Receiving this distinction validates our intentional investment in fostering a supportive and empowering environment for our team members.

At Dynata, we don’t just talk about development—we put it into action. Every April, our global Power Your Career conference brings together employees from around the world to connect, learn, and grow. Our experiential High-Potential Program provides rising leaders with immersive, hands-on opportunities for professional development, ensuring our next generation of talent is ready to make a difference. Additionally, our Leadership Challenges equip managers and future leaders with the skills and insights necessary to drive quality and excellence throughout the organization.