We're Hiring: Travel Booking Assistant / Hotel Reservations Assistant / Accommodation Assistant
Location: United Arab Emirates (Remote)
Employment Type: Part-Time
Work Arrangement: Fully Remote
About Us
We are a globally focused organization supporting travel booking, hotel reservations, accommodation coordination, and hospitality-related administration. Our teams help manage booking requests, accommodation information, reservation records, availability, confirmations, and travel-related arrangements. We value organized professionals who are detail-oriented, reliable, and comfortable coordinating multiple booking requirements.
The Role
We are seeking a proactive Travel Booking Assistant / Hotel Reservations Assistant / Accommodation Assistant to support travel bookings, hotel reservations, accommodation arrangements, and reservation administration. You will assist with processing booking requests, checking availability, coordinating reservations, maintaining booking records, and following up with hotels and accommodation providers.
This part-time, fully remote opportunity offers flexible working hours and exposure to travel booking platforms, hotel reservation systems, accommodation providers, hospitality operations, and digital booking workflows.
Key Responsibilities
- Assist with day-to-day travel booking, hotel reservation, and accommodation administration.
- Process and organize booking requests, traveler information, accommodation preferences, dates, room requirements, and reservation details.
- Search and compare available hotels, serviced apartments, resorts, villas, and other accommodation options based on established requirements.
- Check availability, room types, rates, booking conditions, cancellation policies, and relevant accommodation details.
- Assist with making, modifying, confirming, and cancelling hotel and accommodation reservations.
- Prepare and organize booking confirmations, reservation vouchers, invoices, receipts, and supporting travel documents.
- Verify guest names, check-in and check-out dates, room types, number of guests, booking references, rates, and reservation details.
- Maintain accurate booking records, accommodation information, supplier details, traveler profiles, and reservation trackers.
- Coordinate with hotels, resorts, serviced apartments, travel agencies, booking platforms, property providers, and other accommodation partners.
- Monitor upcoming reservations, confirmation status, payment requirements, cancellations, amendments, and outstanding booking requests.
- Follow up with accommodation providers regarding availability, confirmations, special requests, changes, cancellations, and booking issues.
- Assist with changes to travel dates, room types, guest information, reservation details, and accommodation requirements.
- Update reservation systems, travel platforms, CRM systems, spreadsheets, databases, and internal booking trackers.
- Maintain organized digital files containing booking confirmations, accommodation details, invoices, vouchers, correspondence, and supporting documents.
- Conduct basic research on accommodation options, locations, facilities, rates, availability, policies, and travel-related services.
- Prepare booking summaries, accommodation lists, reservation trackers, availability reports, and routine management updates.
- Assist with identifying discrepancies in booking information, rates, dates, guest details, confirmation numbers, and accommodation records.
- Coordinate with internal teams and external accommodation providers to ensure reservations remain accurate and up to date.
- Handle traveler, booking, supplier, and payment information professionally and responsibly.
- Identify opportunities to improve booking accuracy, reservation coordination, accommodation records, and travel booking workflows.
Requirements
- Bachelor's degree or equivalent qualification in Travel & Tourism, Hospitality, Business Administration, Hotel Management, or a related field is preferred.
- Minimum of 3+ years of professional experience in hotel reservations, travel booking, hospitality, tourism, accommodation administration, or a related function is preferred.
- Understanding of hotel reservations, travel bookings, accommodation availability, booking confirmations, amendments, and cancellations.
- Familiarity with hotel reservation systems, GDS platforms, online travel agencies, booking platforms, PMS systems, CRM tools, spreadsheets, databases, and digital collaboration platforms.
- Excellent attention to detail when handling guest names, dates, room types, rates, booking references, availability, and reservation conditions.
- Strong written and verbal communication skills with the ability to communicate booking information clearly.
- Strong organizational and time-management skills with the ability to manage multiple reservations, requests, providers, and deadlines.
- Good research and comparison skills with the ability to identify suitable accommodation options.
- Good data-entry and documentation skills with a high level of accuracy.
- Strong coordination and follow-up abilities when working with hotels, suppliers, and internal teams.
- Good problem-solving skills with the ability to handle routine booking changes and reservation discrepancies.
- Reliable, proactive, organized, responsive, and comfortable working independently in a remote environment.
What We Offer
- Flexible part-time hours with a fully remote working arrangement.
- Competitive compensation aligned with experience and travel and accommodation administration responsibilities.
- Exposure to hotel reservation systems, travel booking platforms, accommodation providers, and hospitality operations.
- Opportunities to strengthen travel booking, hotel reservations, accommodation coordination, and booking administration skills.
- Professional development through hands-on involvement in travel and hospitality operations.
- A collaborative environment focused on accurate reservations, efficient booking coordination, organized records, and continuous improvement.