UKG Training, Compliance & Unemployment Coordinator

Location: Remote (India)
Employment Type: Full-Time
Schedule: Night Shift (U.S. Eastern Time)

Position Summary

The UKG Training, Compliance & Unemployment Coordinator provides administrative and coordination support for employee training compliance and unemployment claim processes.

This position is responsible for maintaining accurate training records, monitoring required training completion, following up on overdue requirements, organizing unemployment claim documentation, tracking critical deadlines, and preparing clear status reports and documentation packages for review by U.S. HR.

The ideal candidate is highly organized, detail-oriented, comfortable working with confidential employee information, and capable of managing deadline-sensitive HR processes with consistent follow-through.

Key Responsibilities

UKG Training & Compliance Coordination

• Track required employee training and compliance activities in UKG by employee, location, site, or other designated categories.
• Maintain accurate training records and a centralized completion dashboard.
• Monitor completion status and identify overdue or incomplete training requirements.
• Send timely reminders to employees and designated managers or site contacts.
• Follow up on outstanding training and documentation according to established procedures.
• Escalate unresolved training exceptions, overdue requirements, or potential compliance issues to the India HR Manager and designated U.S. HR contacts.
• Assist with preparing recurring training completion and compliance reports.
• Review records for completeness and identify missing or inconsistent information requiring follow-up.

Unemployment Claim Administration

• Receive, collect, and organize unemployment claim documentation using approved company processes.
• Maintain accurate records of active unemployment matters and supporting documentation.
• Track response deadlines, hearings, appeals, and other required dates.
• Maintain calendars and trackers to ensure approaching deadlines are identified early.
• Follow up with appropriate internal contacts for missing employment or claim-related documentation.
• Organize supporting records into accurate documentation packages for U.S. HR review.
• Maintain claim status updates and escalate time-sensitive or unresolved matters.

Reporting & Documentation

• Prepare clear and accurate status reports covering training completion, outstanding requirements, unemployment claims, upcoming deadlines, and unresolved items.
• Maintain organized electronic files and trackers in accordance with established HR procedures.
• Ensure documentation is complete, accurate, and readily available for authorized review.
• Provide regular progress updates to the India HR Manager and designated U.S. HR stakeholders.
• Maintain confidentiality of employee, employment, training, and unemployment-related information.

Qualifications

• Previous experience in HR administration, compliance coordination, employee training administration, unemployment claim support, or another deadline-sensitive administrative role.
• Strong proficiency with Microsoft Excel, including maintaining trackers, status reports, filters, and organized data.
• Strong written and spoken English communication skills.
• Excellent organizational, documentation, and follow-up skills.
• Demonstrated ability to manage multiple deadlines and priorities simultaneously.
• Strong attention to detail and accuracy when handling employee records.
• Ability to handle confidential and sensitive information professionally.
• Experience working with UKG is strongly preferred.
• Familiarity with unemployment claim administration or unemployment documentation workflows is preferred.
• Proficiency with Microsoft 365 applications such as Excel, Outlook, Teams, Word, and SharePoint is preferred.
• Ability to work independently while appropriately escalating exceptions or issues requiring management review.

Core Competencies

• UKG administration
• Training and compliance tracking
• Unemployment claim coordination
• Deadline and calendar management
• HR documentation and recordkeeping
• Excel tracking and reporting
• Attention to detail
• Follow-through and accountability
• Confidentiality and discretion
• Written communication
• Issue identification and escalation
• Time management and organization

Role Authority & Boundaries

This is an administrative, tracking, documentation, and coordination role.

The Coordinator is responsible for monitoring requirements, collecting documentation, following up on outstanding items, maintaining accurate records, and escalating issues for appropriate review.

Final decisions, legal interpretations, claim strategy, and submissions requiring approval remain with authorized U.S. HR and company leadership.

Work Schedule

This is an India-based remote/offshore support position supporting U.S. HR operations. The employee must be able to work the schedule established for the position, including any required overlap with U.S. business hours.

Specific working hours, U.S. time-zone coverage, holidays, and other employment terms will be confirmed during the hiring process.