Universal Teller

Job Summary Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of a Bank Teller . The ideal candidate should possess the following responsibilities: Cash Handling: Accepting cash deposits from customers. Withdrawing cash for customers against their account balances. Processing currency exchanges. Cheque Transactions: Accepting cheque deposits from customers. Cashing cheques for account holders. Verifying the authenticity of cheques. Customer Service: Assisting customers with their inquiries and providing information about their accounts. Addressing customer concerns and resolving issues related to transactions. Promoting products and services to customers. Transaction Recording: Accurately recording all transactions in the bank’s computer systems. Maintaining and updating customer account information. End-of-Day Balancing: Balancing the cash drawer at the end of each day to ensure accuracy. Reconciling transaction records with the actual cash on hand. Compliance: Adhering to banking regulations and policies. Ensuring compliance with anti-money laundering (AML) and know your customer (KYC) guidelines. Cross-Selling: Identifying opportunities to cross-sell additional bank products or services to customers. Recommending products such as savings accounts, fixed deposits, or credit cards. Security: Following security protocols to prevent fraud and unauthorized access. Reporting any suspicious activities or transactions. Educational Support: Assisting customers in understanding various bank products and services. Guiding customers on the use of ATMs, online banking, and other self-service options. Team Collaboration: Collaborating with other staff members, including loan officers, branch managers, and customer service representatives. Participating in training sessions and meetings to stay updated on banking procedures.