User Researcher

Senior User Researcher

• Salary up to £62,000.
• Hybrid working, with site attendance 1–3 times per month.
• Based in the North East or Scotland's central belt
• Help shape UK government services through user-centred research.

ABOUT THE CLIENT

Our client is a technology consultancy delivering digital services across the public sector. They are looking for a Senior User Researcher to take ownership of research and help multidisciplinary teams make informed decisions that improve services for users.

THE BENEFITS

• 25 days’ annual leave plus bank holidays
• 5% employer pension contribution
• Private healthcare and dental cover
• Training and certification support
• Discretionary bonus

THE SENIOR USER RESEARCHER ROLE

You will plan and lead research to understand users’ needs, behaviours and motivations, translating findings into practical recommendations that shape service design and delivery.

Working closely with designers, developers and stakeholders, you will select appropriate qualitative and quantitative methods, conduct research with diverse user groups and communicate clear, actionable insights. You will champion accessible and inclusive services, influence priorities and ensure research follows government standards and ethical practices.

SENIOR USER RESEARCHER ESSENTIAL SKILLS

• Experience delivering user research within a UK government context.
• Senior-level experience independently planning and leading research.
• Practical experience using methods such as interviews, usability testing, surveys and ethnographic studies.
• Strong analysis and synthesis skills, with evidence of research influencing service decisions.
• Knowledge of the GOV.UK Service Manual, Service Standard, design principles and WCAG 2.2.
• Experience conducting inclusive research, managing consent and protecting participant privacy.
• Strong stakeholder communication and influencing skills.
• Based within one hour of Newcastle, Edinburgh or Glasgow, with flexibility to attend site 1–3 times per month.
• Willing and eligible to undergo SC clearance. Existing clearance is advantageous.

TO BE CONSIDERED

Please apply through this advert or email me directly at kelly.harvey@searchability.com. For further information, please call 0203 854 0120 / 07889 589 648. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS

Senior User Researcher, User Research, Government, GDS, Qualitative Research, Quantitative Research, Usability Testing, Accessibility, Stakeholder Management, SC, NSD