Vendor Management Officer (BPO)

Role Description

The Vendor Management Officer (BPO) is a full-time role responsible for overseeing relationships with business process outsourcing vendors and ensuring service delivery meets contractual and performance expectations. Based in Lekki with a hybrid work arrangement, the role involves coordinating vendor selection and onboarding, monitoring service levels, and managing performance reviews and issue escalation. Day-to-day tasks include analyzing vendor reports and KPIs, supporting contract negotiations and renewals, aligning vendor output with internal operational requirements, and collaborating with cross-functional teams such as procurement, finance, and IT. The Vendor Management Officer will also support risk assessments, compliance checks, and continuous improvement initiatives to optimize vendor value, reduce operational risk, and maintain strong communication between vendors and internal stakeholders.

Qualifications

• Strong Analytical Skills, with the ability to interpret vendor performance data and service level metrics.
• Minimum of 3 experience in Contract Negotiation and Procurement to support vendor selection, pricing, and service agreements.
• Proficiency in Contract Management, including monitoring compliance, renewals, and change requests.
• Excellent Communication skills for managing vendor relationships and collaborating with internal teams.
• Background in vendor management, BPO operations, or supplier relationship management is highly beneficial.
• Understanding of IT services, outsourcing models, and basic risk and compliance principles.
• Strong organizational and stakeholder management skills, with the ability to handle multiple vendors and projects.
• Bachelor’s degree in Business, Management, Supply Chain, IT, or a related field is preferred.