VP for Operations (Second-In-Command)

About Scale Virtually We are a business consulting and process optimization firm that helps companies scale smarter, not harder by combining proven systems, strategic talent placement, and process excellence. Our mission is to give business owners and entrepreneurs the freedom to focus on what truly drives growth without getting lost in inefficiencies. We specialize in gap analysis, workflow automation, and virtual staffing, helping companies transform their day-to-day chaos into streamlined, scalable operations. We don’t believe in just keeping businesses running, we believe in engineering them for exponential growth. By connecting businesses with top talent, optimizing how work gets done, and creating long-lasting impact, we empower companies to operate with clarity, efficiency, and purpose. If you’re the kind of leader who thrives on solving complex challenges, driving operational excellence, and building high-performing teams, you’ll feel at home here. Scale Virtually is where vision meets execution, and we’re looking for the right second-in-command to help us take it to the next level. About the Role As VP for Operations, you will be the right-hand leader to the current COO, taking charge of daily operations while ensuring that Scale Virtually remains a high-growth, process-driven company. This is a career-defining opportunity for someone looking to eventually step into the full COO role. Your focus will be execution, efficiency, and team alignment while the COO focuses on strategy, growth, and high-level leadership. If you are a Captain or Strategist profile (Predictive Index), thrive in scaling remote teams, and know how to build high-functioning, self-sustaining operations, this role is for you. Key Responsibilities Own & Optimize Day-to-Day Operations Oversee all operational departments (HR, Finance, DevOps, Client Services, and Service Delivery) Ensure alignment across all teams to hit company-wide KPIs Maintain high efficiency, quality, and cost control in service delivery Strengthen & Standardize Processes Refine and enforce Lean Six Sigma principles to eliminate inefficiencies Improve client experience, VA retention, and support team engagement Lead process automation and documentation efforts Leadership & Team Development Directly manage department heads, ensuring alignment and performance Build a culture of accountability, collaboration, and high execution Provide structured mentorship to elevate leadership across teams Data-Driven Decision-Making Establish transparent reporting structures for data-driven forecasting and execution Track operational KPIs, ensuring real-time insights into efficiency, profitability, and growth metrics VA & Client Success Ensure seamless VA placement & onboarding for long-term client satisfaction Maintain high CSAT, NPS, and retention metrics through process and service optimization Ideal Candidate Profile Must-Have Experience: Proven experience in scaling remote operations (preferably in a BPO, virtual staffing, or real estate-related industry) Expertise in process optimization (Lean Six Sigma, EOS, or similar methodologies) Led cross-functional teams, managing 100+ employees/support staff Successfully improved operational efficiency, customer satisfaction, and retention metrics Worked directly with founders/executives in a fast-growing company Preferred Skills: Deep knowledge of real estate, virtual staffing, or operations-heavy industries Understanding of service-based business models and operational cost control Experience using AI, automation, and technology to streamline workflows Who You Are A Captain or Strategist (Predictive Index) decisive, results-driven, and thrives in fast-paced environments A natural operator who can turn vision into structured, scalable execution Highly analytical, with a bias for data-driven decision-making Strategic, yet tactical can lead high-level initiatives while diving into the details when needed Process-obsessed, always looking for ways to optimize efficiency and effectiveness Why Join Scale Virtually? Be groomed to become the COO of a rapidly scaling company Lead global operations, overseeing multiple departments and driving company-wide impact Work closely with a visionary COO and executive team to shape the future of the company Operate in a fully remote environment with a high-performance culture Make a tangible impact in scaling a company that is revolutionizing business process outsourcing How to Apply If you are ready to take on a high-impact, leadership role and help Scale Virtually scale smarter, not harder, we want to hear from you!