Wholesale Messaging Account Manager — Carrier Relations (A2P SMS)

Responsibilities

· Manage and develop enterprise customers, aggregators, messaging providers, and international partners.

· Grow accounts through increased traffic, new destinations, and additional services.

· Identify and develop new customers and business opportunities; support prospecting and onboarding.

· Understand traffic profiles, destinations, volumes, pricing, margins, and delivery performance.

· Prepare account plans and identify revenue and profitability opportunities.

· Prepare proposals, quotations, and partnership offers.

· Negotiate within approved commercial guidelines.

· Coordinate with Routing and Operations on delivery, quality, and routing issues.

· Monitor account activity, revenue, profitability, payment status, and performance.

· Maintain accurate CRM records and provide commercial updates, pipeline reports, and market feedback.

· Attend industry events and build a strong professional network.

Requirements

· Minimum 3-5 years of experience in international account management, A2P messaging, telecom, SMS wholesale, or a related field.

· Experience managing international customers, aggregators, enterprise accounts, or messaging providers.

· Strong knowledge of the A2P ecosystem and international routes.

· Practical understanding of traffic, pricing, margins, delivery, and commercial negotiations.

· Demonstrated ability to grow revenue and develop business.

· Strong communication, negotiation, relationship-management, and analytical skills.

· Comfortable using Excel and CRM tools.

· Fluent English and ability to work independently in a remote environment.

Preferred Qualifications

· Existing customer, aggregator, or messaging-provider network.

· Experience with WhatsApp, Viber, RCS, or other enterprise messaging services.

· Experience working in a startup or building a commercial function.

· Willingness to travel for business events and partner meetings.

Success Measures

· Revenue and gross-margin growth.

· New customers acquired and successful onboarding.

· Customer retention and traffic growth.

· Quality of strategic relationships.

· Pipeline accuracy and commercial execution.

· Account profitability.