XTN-FD12771 | KEY ACCOUNT MANAGER

The Key Account Manager is responsible for maintaining and expanding relationships with assigned client accounts. The role focuses on developing strategic account plans, ensuring client satisfaction, and achieving sales targets through strong partnership management and solution-oriented selling. HMO coverage upon regularization (with dependent options) Competitive performance incentives Annual merit increase and bonus eligibility Hybrid work setup Training and career advancement opportunities Paid vacation and sick leaves Employee wellness programs Manage a portfolio of key clients, ensuring high levels of satisfaction and retention Build and maintain long-term strategic relationships with decision-makers and stakeholders Develop and execute comprehensive account plans aligned with business objectives Identify opportunities for upselling, cross-selling, and business expansion Prepare and deliver client presentations, proposals, and business reviews Conduct regular client check-ins and follow-ups to ensure consistent engagement Lead contract renewals and negotiations to maximize profitability and client value Monitor account performance metrics, KPIs, and sales forecasts Collaborate with internal departments (Marketing, Finance, Operations, and Product) to ensure seamless service delivery Track market and competitor trends to provide insights and recommendations for account growth Handle escalations and resolve client concerns in coordination with relevant teams Support management in developing sales strategies and revenue targets Mentor or assist junior account executives in client handling and process compliance Maintain accurate and up-to-date records in CRM platforms (HubSpot, Salesforce) Minimum 3–5 years experience in B2B Sales or Account Management Proficiency in CRM tools (HubSpot, Salesforce) Excellent communication, negotiation, and presentation skills Strategic thinking and client relationship management Strong forecasting and analytical skills Ability to work independently and manage multiple accounts Certification in sales or account management (e.g., CPSL, HubSpot Inbound Sales) Experience handling enterprise or multinational clients Background in SaaS, real estate, or business solutions industries Familiarity with data-driven sales strategies and analytics tools Leadership experience in managing junior account executives