Assistant Manager Events Operations

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Assistant Manager, Events Operations will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As an Assistant Manager of Events Operations, you will play a key role in bringing exceptional events to life, ensuring every occasion is delivered seamlessly and in accordance with the agreed event arrangements and Rosewood standards. Combining strong operational expertise with a hands-on leadership approach, you will lead and support the Events Operations team throughout each event, creating memorable experiences through warm, genuine and personalised service.

HOW YOU’LL MAKE THE PLACE

Event Operations & Coordination:

• Work closely with Events Sales and the Culinary team to review event function sheets, ensuring all arrangements, set-ups, timings, menus, beverage packages, dietary requirements and special requests are clearly understood and coordinated.
• Lead pre-event briefings, ensuring associates are well informed and prepared for event schedules, service styles, guest requirements, VIPs and specific operational arrangements.
• Oversee event set-ups and inspect function spaces ahead of guest arrival, ensuring layouts, table arrangements and presentation meet the agreed specifications.
• Lead the delivery of plated and buffet-style dining events, receptions, coffee breaks and event bar services, maintaining consistency and attention to detail throughout.
• Coordinate service timings and course delivery with the Culinary team and event organisers, ensuring a seamless flow of service.
• Collaborate with Engineering and approved suppliers to coordinate audiovisual, lighting, power and equipment requirements.
• Coordinate staffing and operational resources with other Food & Beverage outlets, supporting the wider operation in response to changing business needs.
• Ensure event equipment, supplies and amenities are properly managed, maintained and available to meet operational requirements.

Guest Experience & Event Excellence:

• Bring the Rosewood brand promise to life at every event, ensuring warm, attentive and personalised service that exceeds guest and organiser expectations.
• Act as the main operational point of contact for event organisers, anticipating their needs and addressing any concerns promptly and professionally.
• Maintain a visible presence throughout event spaces, engaging with guests and organisers while guiding the team in delivering exceptional service.
• Take ownership of guest and client concerns, ensuring they are handled with care and resolved efficiently.

Business Performance & Administration:

• Monitor event labour and beverage costs against agreed budgets, identifying variations and supporting appropriate corrective actions.
• Ensure event billing accurately reflects the agreed arrangements and actual consumption, coordinating the necessary post-event handovers.
• Keep the Food & Beverage leadership team informed of event performance, achievements, operational challenges and any requirements for additional support.

COULD THIS BE YOU?

• A Bachelor's degree in Hospitality Management or a related field, or equivalent professional experience.
• Previous experience as an Events Supervisor, Events Operations Assistant Manager or in a similar operational leadership position within a luxury hotel.
• Experience coordinating and delivering different types of events, including plated dinners, buffet-style dining, receptions and larger functions.
• Strong knowledge of food and beverage service standards, with an understanding of Forbes and LQA requirements.
• Good understanding of event function sheets, event scheduling, service logistics and operational coordination.
• Experience with team scheduling, stock management, inventory and cost control.
• Strong leadership and interpersonal skills, with the ability to guide, motivate and develop a diverse team.
• Excellent communication and organisational skills, with the ability to coordinate effectively with multiple departments and external partners.
• Strong problem-solving abilities, initiative and the confidence to make decisions in a fast-paced operational environment.
• A genuine passion for hospitality and a commitment to delivering exceptional guest and event experiences.
• Previous pre-opening experience would be considered an advantage

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group.
• Competitive remuneration package.
• Complimentary meals during working hours.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Ongoing training and professional development opportunities.
• A supportive and inclusive working environment.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.