In Room Dining Manager

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The In-Room Dining Manager will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As an In-Room Dining Manager, you will take responsibility for the overall management and performance of the In-Room Dining department, ensuring exceptional guest experiences, operational excellence and strong financial results. Combining strategic oversight with a hands-on leadership approach, you will inspire and develop your team, maintain the highest service standards and ensure that every aspect of the operation reflects the Rosewood philosophy.

HOW YOU’LL MAKE THE PLACE

Operational Excellence & Business Performance:

• Establish and maintain effective operating procedures, ensuring service areas, pantries, equipment and supplies are properly organised, maintained and ready for service.
• Manage departmental financial performance, including budgets, forecasts, food and beverage costs, stock levels and productivity, ensuring business objectives and sales targets are achieved.
• Oversee inventory management, operating equipment and departmental supplies, ensuring appropriate stock levels, cost control and responsible use of resources.
• Ensure the timely preparation and delivery of guest amenities, while maintaining the highest standards of presentation and quality.
• Review departmental performance regularly, communicating achievements, challenges and operational requirements to the Food & Beverage leadership team.

Guest Experience & Service Excellence:

• Lead the delivery of exceptional, personalised in-room dining experiences, ensuring all guest interactions reflect the Rosewood brand promise and service standards.
• Build meaningful relationships with guests, anticipating their needs and ensuring their preferences, special requests and expectations are recognised and consistently addressed.
• Take ownership of guest concerns and complaints, ensuring they are handled promptly and professionally and that appropriate solutions are provided.

COULD THIS BE YOU?

• A Bachelor's degree in Hospitality Management, Business Administration or a related field, or equivalent professional experience.
• Previous experience managing an In-Room Dining operation within a luxury hotel environment.
• Strong leadership and people management skills, with the ability to inspire, develop and motivate a diverse team.
• Sound financial acumen, including experience with departmental budgets, forecasting, revenue performance and cost control.
• A thorough understanding of In-Room Dining operations, including order management, delivery logistics, guest amenities and personal bars.
• Strong commercial awareness, with the ability to identify business opportunities and contribute to revenue growth.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across all levels of the organisation.
• Strong organisational, decision-making and problem-solving abilities, with a proactive and solutions-oriented approach.
• A genuine passion for hospitality and an unwavering commitment to delivering exceptional guest experiences.
• Previous pre-opening experience would be considered an advantage.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group.
• Competitive remuneration package.
• Complimentary meals during working hours.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Ongoing training and professional development opportunities.
• A supportive and inclusive working environment.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.