Assistant Restaurant Manager

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Assistant Restaurant Manager will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As an Assistant Restaurant Manager, you will play an important role in supporting the Restaurant Manager with the smooth and efficient running of the outlet. With a strong presence on the floor, you will oversee daily service operations, guide and motivate the team, and ensure that every guest receives warm, genuine and personalised service in line with Rosewood standards.

HOW YOU’LL MAKE THE PLACE

Daily Operations & Operational Excellence:

• Support the Outlet Manager in overseeing daily restaurant operations, ensuring that service runs smoothly and the outlet's established concept and standards are consistently delivered.
• Coordinate the team during service, assigning responsibilities and ensuring associates are well prepared for each shift.
• Maintain a thorough knowledge of the restaurant's layout, food and beverage offerings, menus and available services, confidently supporting the team and responding to guest enquiries.
• Oversee the effective use of POS, reservation, guest request and other operational systems.
• Monitor stock levels across front- and back-of-house areas, supporting effective inventory management and the availability of operational supplies.
• Support the Restaurant Manager in monitoring operational costs, productivity and staffing requirements, highlighting any variations or areas requiring attention.

Guest Experience & Service Excellence:

• Maintain a visible presence throughout the restaurant, engaging with guests and observing service delivery to ensure consistently high standards.
• Build meaningful relationships with guests by recognising returning visitors, understanding their preferences and anticipating their needs.
• Handle guest enquiries and concerns with professionalism and care, taking ownership to ensure issues are followed up and resolved efficiently.
• Support the team in delivering exceptional service to both external guests and colleagues across other hotel departments.
• Maintain discretion and confidentiality when attending to VIP guests and handling personal guest information.
• Ensure the consistent application of the restaurant's beverage policies, service procedures and standards.

COULD THIS BE YOU?

• A Bachelor's degree in Hospitality Management or a related field, or equivalent professional experience.
• Previous experience as a Restaurant Supervisor, Assistant Restaurant Manager or in a similar supervisory position within a luxury hotel or fine-dining restaurant.
• Strong knowledge of food and beverage service standards, including Forbes and LQA requirements.
• A good understanding of restaurant operations, including service procedures, team coordination, reservations and guest relations.
• Working knowledge of scheduling, stock management and operational cost control.
• Strong leadership and interpersonal skills, with the ability to guide, motivate and support a diverse team.
• Excellent communication skills and the ability to build positive relationships with guests and colleagues.
• A genuine passion for hospitality and a strong guest-centred approach.
• Good organisational and problem-solving skills, with the ability to remain composed and take initiative in a fast-paced environment.
• A professional attitude, flexibility and a hands-on approach to daily operations.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group.
• Competitive remuneration package.
• Complimentary meals during working hours.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Ongoing training and professional development opportunities.
• A supportive and inclusive working environment.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.