Order Taker In-Room Dining

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Order Taker for the In-Room Dining department will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As an Order Taker, you will play an important role in creating seamless and memorable in-room dining experiences. Acting as the first point of contact for guest enquiries and requests, you will ensure every interaction is handled with warmth, professionalism and attention to detail.

HOW YOU’LL MAKE THE PLACE

Guest Experience & Service Excellence:

• Be the first point of contact for guest enquiries and requests, providing warm and attentive assistance with excellent telephone etiquette.
• Handle guest concerns and complaints with professionalism, taking ownership to ensure they are followed up and resolved appropriately.
• Maintain accurate records of guest preferences and communicate relevant information to the team to support personalised service.
• Ensure special requests, dietary requirements and allergen information are clearly communicated to the relevant colleagues and kitchen teams, supporting guest safety and satisfaction.

Department Coordination & Operational Excellence:

• Coordinate daily guest requests and maintain clear communication with relevant hotel departments to support the smooth flow of In-Room Dining operations.
• Share important guest and operational information with the team, providing assistance whenever needed.
• Maintain a thorough knowledge of the In-Room Dining menu, as well as other hotel outlets, menus and current promotions, to confidently assist guests with their enquiries.
• Develop a sound understanding of food and beverage service to provide knowledgeable and effective support to the In-Room Dining operation.
• Recognise opportunities to recommend menu items and promote additional offerings through natural and appropriate upselling techniques.

COULD THIS BE YOU?

• Previous experience in order taking, reservations or guest services, ideally within a luxury hotel environment.
• Well-developed verbal communication and interpersonal skills, with the ability to build positive relationships with guests and colleagues.
• A genuine passion for hospitality and a strong guest-centred approach.
• Excellent telephone etiquette and confidence in handling guest enquiries and requests.
• The ability to apply upselling and suggestive selling techniques naturally and effectively.
• Working knowledge of POS and computer systems.
• Strong organisational skills and attention to detail, particularly when handling dietary requirements and allergens.
• A proactive, flexible and professional approach, with the ability to manage different requests in a fast-paced environment.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group.
• Competitive remuneration package.
• Complimentary meals during working hours.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Ongoing training and professional development opportunities.
• A supportive and inclusive working environment.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.