Automotive Service Advisor (Aftersales)

Service Advisor – Automotive

OMODA & JAECOO | AUTORUN Dubai

Location: Dubai, UAE

Department: Aftersales / Service

Work Schedule: 6 days per week, with 1 day off

ABOUT US

OMODA & JAECOO are new automotive brands under CHERY INTERNATIONAL, a Fortune Global 500 company.

OMODA represents modern design, advanced technology, and a new-generation automotive lifestyle, offering innovative and stylish crossover vehicles designed around the needs of global customers.

JAECOO is a new-generation urban off-road brand focused on refined design, advanced technology, safety, and capable four-wheel-drive performance.

AUTORUN is the authorized automotive dealer for OMODA & JAECOO and iCAUR in Dubai, representing innovative and rapidly growing automotive brands in the UAE market.

POSITION OVERVIEW

We are looking for a professional, customer-focused, and experienced Service Advisor to join our Aftersales Team in Dubai.

The Service Advisor will act as the key link between customers and the workshop, ensuring a smooth and professional service experience from vehicle reception through to vehicle delivery.

KEY RESPONSIBILITIES:

Customer Reception & Service Advisory

• Welcome customers and understand, document, and accurately record their vehicle concerns and service requirements.
• Conduct initial vehicle inspections and prepare accurate repair orders/job cards.
• Explain the service process, estimated completion time, and relevant procedures.
• Review technician findings and clearly explain recommended repairs, maintenance, and costs.
• Obtain and document customer approval before proceeding with additional work.

Workshop Coordination

• Coordinate with technicians, workshop supervisors, and the parts and warranty teams, as well as other relevant departments.
• Monitor repair progress, parts availability, and completion timelines.
• Ensure vehicles are repaired according to approved requirements and delivered within committed timelines.
• Proactively communicate any delays or changes to customers.

Customer Communication & Complaint Handling

• Maintain clear and timely communication with customers via phone, email, SMS, WhatsApp, or other approved channels.
• Provide updates on repair progress, parts availability, additional findings, and completion status.
• Handle customer questions and complaints professionally and escalate issues when required.
• Follow up with customers after vehicle delivery where applicable and support customer retention.

Estimates, Invoicing & Vehicle Delivery

• Prepare and explain service estimates, quotations, labour charges, parts, and recommended repairs.
• Ensure all customer approvals and related documentation are properly recorded.
• Review completed repair orders before vehicle delivery.
• Explain completed work, replaced parts, maintenance recommendations, and invoice details to customers.
• Promote relevant maintenance services, repairs, accessories, campaigns, and other approved aftersales services.

Warranty, Campaigns & Administration

• Assist with warranty requirements and coordinate with the warranty team on claims and approvals.
• Inform customers about applicable service campaigns, recalls, maintenance requirements, and manufacturer recommendations.
• Maintain accurate customer, vehicle, repair order, approval, and communication records in the DMS/CRM.
• Ensure job cards are updated and closed accurately and on time.
• Prepare and support daily and weekly service reports.

QUALIFICATIONS, EXPERIENCE & SKILLS:

• Minimum 2 years of experience as a Service Advisor with an automotive dealership or authorized service center in the UAE.
• Strong knowledge of vehicle servicing, maintenance, repair processes, warranty procedures, and workshop operations.
• Strong customer service, communication, negotiation, and problem-solving skills.
• Ability to prepare and clearly explain service estimates and repair recommendations to customers.
• Experience with DMS, automotive CRM, or workshop management systems preferred.
• Excellent English communication skills; Arabic is an advantage.
• Customer-focused, organized, and able to work effectively in a fast-paced environment.
• A valid UAE driving license is required.

WHAT WE OFFER

• Competitive salary package.
• Company-provided medical insurance and residence visa in accordance with UAE law.
• Performance-based bonuses and career growth opportunities.
• Supportive team culture.
• Regular product, technical, customer service, and process training.
• Opportunity to work with innovative and rapidly growing automotive brands in the UAE.