Customer Advisor (Dutch)

Position: Customer Advisor

Location: Athens, Greece

Work model: Hybrid

Employment type: Full-time

DUTIES & RESPONSIBILITIES:

• Handle transactions and payment-related inquiries, including refunds, manual charges and payment tracking

• Onboard new B2B customers and support them throughout the initial setup process

• Maintain and update merchant information accurately within internal databases

REQUIREMENTS:

• Native/fluent Dutch, both verbal and written (C2 level)

• Fluent English (minimum C1 level)

• Proficiency in MS Office and strong overall PC handling skills

• Strong analytical mindset with the ability to manage complex financial inquiries

• Excellent written and verbal communication skills

• Fast learner with strong numerical and data-handling abilities

• Problem-solving oriented with a proactive approach

• Team player comfortable multitasking and working toward targets

• Confident working across multiple systems and software tools

• Working hours: Monday to Friday, 09:00 to 18:00

BENEFITS:

• Competitive remuneration package (14 salaries per year)

• Performance bonus and monthly signing bonus on a meal voucher card during the first year

• Private life and health insurance from day 1, including dental and eye care

• Free access to corporate gym facilities

• Daily meal allowance on a Mastercard card

• Comprehensive initial training and coaching

• Relocation support: flight and airport transfer reimbursement, 4 weeks of paid accommodation and help finding a permanent home

• Visa and work permit assistance for non-EU candidates, reviewed case by case

• And many others!