Customer Service Representative

We are looking for a professional, friendly, and customer-focused Customer Service Representative to handle customer inquiries, provide information, resolve complaints, and maintain positive customer relationships. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to deliver a high standard of customer service.

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, online chat, and other communication channels.
  
• Provide accurate information about company products, services, policies, and procedures.
  
• Handle customer complaints, requests, and concerns professionally.
  
• Understand customer needs and provide appropriate solutions.
  
• Escalate complex issues to the relevant department or supervisor.
  
• Maintain accurate records of customer interactions and feedback.
  
• Follow up with customers to ensure their concerns have been resolved.
  
• Coordinate with internal departments to address customer requirements.
  
• Update customer information in the company's CRM or database.
  
• Maintain a professional and positive attitude during customer interactions.
  
• Meet customer service quality standards and assigned performance targets.
  
• Protect confidential customer information and follow company procedures.
  
  
  
  

Requirements

• High school diploma or equivalent; a diploma or degree in Business Administration or a related field is an advantage.
  
• Previous experience in customer service, call centers, retail, hospitality, or a similar role is preferred.
  
• Freshers with strong communication skills may also apply.
  
• Good verbal and written communication skills in English.
  
• Knowledge of additional languages is an advantage.
  
• Strong listening, problem-solving, and interpersonal skills.
  
• Ability to handle customer complaints calmly and professionally.
  
• Basic computer knowledge, including Microsoft Word, Excel, and email.
  
• Familiarity with CRM systems or customer support software is an advantage.
  
• Good telephone etiquette and professional communication.
  
• Ability to manage multiple inquiries and prioritize tasks.
  
• Positive attitude, patience, and customer-oriented mindset.
  
• Ability to work independently and as part of a team.
  
• Willingness to work on-site in Dubai, UAE, according to the assigned schedule.
  
  
  
  

Benefits

• Competitive salary based on experience and company budget.
  
• Employment visa in accordance with company policy and applicable UAE regulations.
  
• Medical insurance as applicable under UAE requirements.
  
• Annual leave and public holidays in accordance with UAE labour law.
  
• End-of-service benefits, where applicable under UAE law.
  
• Professional training and customer service development.
  
• Opportunities for career advancement based on performance.
  
• Supportive and professional working environment.
  
• Performance-based incentives may be available depending on company policy.
  
• Accommodation, transportation, or other allowances may be provided depending on the employment package.