Customer Support Representative Croatian & English

Customer Support Representative Croatian & English Location: Athens, Greece (on-site) Starting Date: 2 January 2026 Contract Type: Temporary 8 months Work Schedule: Monday to Sunday, 09:0019:00 Gross Salary: 1,200/month OVERVIEW Your Role as a Bilingual Customer Advisor: Respond and record consumer inquiries/questions raised through free phone lines for customers. Maintain accurate data input of consumer inquiries, questions, and feedback in the customer services database. Ensure client complaints are dealt with and logged in line with the companys complaint escalation policy. Handle all support calls and emails within agreed SLAs, ensuring tracking and proper resolution. Troubleshoot issues using open questions, support documentation, and system training materials. Offer clear recommendations and solutions to common problems or frequently asked questions. Requirements High School Diploma or higher. Native or fluent Croatian ; English level: C1 (advanced). Strong problem-solving and troubleshooting skills. Good communication and interpersonal abilities. Benefits Relocation Package * Accommodation provided in a hotel near the office for the first 3 weeks . 300 accommodation support (paid with the first salary) for candidates relocating from abroad. Legal support with employment documentation. Contract Options: Temporary 8-month contract (on-site in Athens). Possibility of remote work within Greece (6-month renewable contract). Additional Perks: Private health and life insurance. 1,200 gross/month × 14 salaries per year. Performance bonus. 25 days of annual leave. 40-hour work week (8 hours/day, 5 days/week). Important Relocation Information For candidates already based in Greece, no standard relocation package is offered. Candidates relocating from abroad must arrive in Athens at least 7 days before the starting date to complete hiring documentation. Relocated staff must work on-site for at least 3 months , except if they already have housing and reliable internet in Greece. After the 3 weeks of hotel accommodation, there is no assistance with real estate agencies . Up to 300 relocation support is provided with the first salary payment. Legal assistance provided for hiring and residence document setup. Not Included: Flight ticket reimbursement (up to 300 Gross, with first payment). Airport pick-up. Transportation from the airport to the provided hotel.