Director of Customer Marketing & Community

About the Role

Build a customer advocacy and community function from the ground up at a high-growth healthcare AI company. You will turn customer outcomes into trusted stories, peer relationships, and commercial proof that supports growth.

What You'll Do

• Build a Customer Advisory Board, including member recruitment, charter design, and initial engagement planning.

• Create a customer reference program and a steady cadence for producing case studies, testimonials, and video content.

• Develop a customer speaker bureau and prepare customers for events, webinars, and media opportunities.

• Integrate customer proof points into the website, sales materials, account-based marketing, and executive communications.

• Establish reporting to measure pipeline impact, references delivered, stories published, and community engagement.

What We're Looking For

• Seven to ten years of experience in B2B customer marketing, advocacy, or product marketing.

• Demonstrated experience building customer advocacy or reference programs from zero to one, including a Customer Advisory Board.

• Background in high-growth B2B companies, ideally in healthcare, healthtech, or another regulated industry.

• Experience working with executive customers and explaining customer program recruitment and development approaches.

• Familiarity with CRM, marketing automation, content management systems, and AI/ML tools.

Compensation & Benefits

Annual salary range: $180,000 to $200,000 USD. Visa sponsorship is available.

Location

Remote, United States. Primary location: San Francisco, California.