Explorers Associate

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Explorers Associate will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As an Explorers Associate at Rosewood Blue Palace, you will play an important role in creating a safe, engaging, warm and highly personalised experience for children and families visiting the Rosewood Explorers Club and participating in the hotel's children's programmes. Through attentive care, creative activities and genuine interaction, you will bring Rosewood Relationship Hospitality to life for our younger guests, helping create memorable experiences inspired by sustainability, nutrition, culture and the unique character of the destination.

HOW YOU'LL MAKE THE PLACE

Operational Excellence & Guest Experience:

• Welcome children and families warmly and professionally, using names and known preferences appropriately to create a sense of recognition and belonging.
• Facilitate engaging, age-appropriate Rosewood Explorers activities for children aged 3–12, supporting programmes inspired by sustainability, nutrition, culture and the local destination.
• Provide attentive and active supervision and care throughout each child's time at the Explorers Club and during approved activities, following hotel procedures and applicable local requirements.
• Clearly communicate daily activities and Club information to parents, guardians and children, including relevant timings, meals, charges and collection arrangements.
• Support the delivery of the Rosewood Explorers programme calendar during festive periods, peak family travel dates and other scheduled programming periods.
• Prepare activity areas, materials and equipment before each session and ensure they are promptly restored afterwards, maintaining a polished and welcoming five-star resort environment.
• Remain attentive to communicated food allergies, dietary requirements and other relevant care information, following hotel procedures and immediately escalating any uncertainty.
• Assist with special celebrations, family experiences and locally inspired activities, ensuring that every experience is thoughtfully prepared and professionally delivered.
• Anticipate family needs and respond with warmth, discretion and attention to detail, while handling feedback and referring any guest concerns or complaints to the Explorers Manager.

Child Safeguarding, Safety & Care:

• Follow all child safeguarding, supervision, health, hygiene and safety procedures, ensuring the wellbeing of children at all times.
• Ensure that activity areas, equipment and materials are safe for use, immediately reporting any hazards, defects or unsafe conditions.
• Respect guest privacy and maintain the confidentiality of children's and family information in accordance with GDPR and hotel policy.
• Participate in all required training programmes relating to child safeguarding, first aid, emergency response, health and safety, and other relevant operational standards.

COULD THIS BE YOU?

• Previous experience working with children in a Kids Club, luxury resort, childcare, education, recreation, camp or similar environment would be considered an advantage.
• Genuine enthusiasm for working with children and families, combined with a caring, patient, attentive and responsible approach to service.
• Ability to facilitate creative, educational and recreational activities in an engaging and age-appropriate manner.
• Awareness of child safeguarding, supervision, health, hygiene and safety principles.
• Current first-aid/CPR certification appropriate for working with children is highly desirable.
• Warm and professional communication skills when interacting with children, parents, guardians and colleagues, combined with discretion and cultural sensitivity.
• Strong observation, organisational skills and attention to detail, with the ability to remain calm and follow procedures in a dynamic resort environment.
• Professional English communication skills. Additional languages relevant to the resort's guest profile would be considered an advantage.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood Hotel Group family.
• A competitive remuneration package.
• Complimentary meals during working hours, served in the hotel's dedicated staff canteen.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Access to training and development programmes designed to enhance your skills and support your professional growth.
• A supportive and inclusive working environment that values individuality, collaboration and mutual respect.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.