Explorers Manager

OUR PURPOSE AND CULTURE

At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.

As a pioneering collective with a shared purpose, we curate extraordinary moments and honour the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.

Rosewood Blue Palace will open in Crete, Greece, in April 2027, and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.

The Explorers Manager will be based on-site at Rosewood Blue Palace in Elounda, Crete.

THE ROLE

As Explorers Manager at Rosewood Blue Palace, you will lead the Rosewood Explorers experience, creating a safe, engaging and highly personalised environment for children and families.

You will bring Rosewood Relationship Hospitality to life for our younger guests through locally inspired programmes rooted in sustainability, nutrition and culture.

HOW YOU'LL MAKE THE PLACE

Operational Excellence & Guest Experience:

• Lead the daily operation of the Rosewood Explorers Club, ensuring the consistent delivery of Rosewood Brand Standards and the hotel's five-star luxury service expectations.
• Ensure that the first two hours of access to the Explorers Club are complimentary, and administer half-day and full-day arrangements, lunch inclusions or charges, snacks and beverages in accordance with hotel policy.
• Ensure that a completed Club waiver is in place where required and maintain accurate registration, sign-in/sign-out and authorised collection procedures, in accordance with hotel procedures and applicable legal requirements.
• Design, schedule and continuously refresh enriching experiences for children aged 3–12, inspired by the Rosewood Explorers signature pillars established by the property.
• Create a Rosewood Explorers programme calendar for festive periods, peak family travel dates and other periods of increased family demand, balancing complimentary programming with distinctive chargeable or third-party experiences, where appropriate.
• Curate age-appropriate activities that are engaging, educational and culturally respectful, adapting their delivery to individual needs and family preferences while maintaining appropriate supervision.
• Oversee the arrival experience for younger guests, coordinating the personalised welcome letter, Sense of Place Food & Beverage amenity, Rosewood Explorers backpack and gift, passport, children's bathrobe and slippers, child-friendly bath products and additional terry items, as required.
• Maintain rigorous child safeguarding, health, hygiene, food allergy and emergency-awareness practices. Ensure that the team understands escalation procedures, incident reporting and emergency protocols, and complies with applicable local legislation and hotel policy.
• Maintain confidentiality and ensure the appropriate handling of children's and family information, including allergies, medical information, authorised guardians and preferences, in accordance with GDPR and hotel privacy requirements.
• Anticipate guest needs and deliver warm, intuitive and personalised service, using children's names and known preferences appropriately and creating meaningful, locally relevant moments without being intrusive.
• Coordinate special celebrations, private family experiences and bespoke requests with the relevant departments, ensuring feasibility, safety and flawless execution.
• Maintain clear communication with parents and guardians regarding Club services, activities, charges, collection arrangements, meals and relevant operating information.
• Ensure that any babysitting service connected to the hotel is coordinated exclusively in accordance with approved hotel procedures and applicable local requirements.

Financial Management & Resource Optimisation:

• Prepare and manage the annual Explorers budget, payroll and operating expenses in line with hotel targets and approved standards.
• Manage half-day and full-day rates, chargeable experiences and third-party partnerships, where applicable, ensuring transparent communication and accurate posting of charges.
• Maintain appropriate par levels and inventory controls for toys, games, creative materials, children's amenities, uniforms and operating supplies.

COULD THIS BE YOU?

• Proven leadership experience in a luxury resort Kids Club, children's recreation, education, childcare or a closely related hospitality environment. Experience in a five-star luxury resort is strongly preferred.
• Demonstrated ability to create and deliver engaging, age-appropriate programmes for children aged 3–12, with a strong understanding of the developmental needs of children aged 0–2.
• Strong understanding of child safeguarding, supervision, health and safety, hygiene, food allergies and incident-response principles. Relevant training or certification is highly desirable and must meet local legal requirements.
• Warm, polished and confident communication skills when interacting with children, parents, guardians, colleagues and external partners, combined with excellent discretion and cultural sensitivity.
• Highly organised, creative and detail-oriented, with the ability to plan multiple activities, manage changing family needs and exercise sound judgement in a dynamic resort environment.
• Strong leadership skills, with the ability to coach, motivate and hold a team accountable for service, safety and operational standards.
• Fluent professional English. Additional languages relevant to the resort's guest profile would be considered an advantage.
• Current first-aid/CPR certification appropriate for working with children is highly desirable, subject to local requirements.
• A genuine passion for luxury hospitality, family travel and creating meaningful experiences that connect children with the destination.

BENEFITS & CAREER DEVELOPMENT OPPORTUNITIES

• The opportunity to join an internationally recognised luxury hospitality group and become part of the Rosewood Hotel Group family.
• A competitive remuneration package.
• Complimentary meals during working hours, served in the hotel's dedicated staff canteen.
• Transportation to and from the hotel.
• Monthly Benefits Card.
• Access to training and development programmes designed to enhance your skills and support your professional growth.
• A supportive and inclusive working environment that values individuality, collaboration and mutual respect.
• Accommodation support may be available for associates relocating to Crete, subject to company policy.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them. Our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.