Global Network Expansion & After-Sales Operations Management (Working Abroad)

Key Responsibilities

Global Service Network Development

• Develop and execute global service network expansion plans in alignment with business strategy.
  

• Identify, evaluate, and onboard service partners, workshops, and authorized service providers in international markets.
  

• Define and implement global standards for service facilities, tools, equipment, and staffing.
  

• Support contract negotiation and manage service partner performance.
  

Global After-Sales Operations

• Establish, implement, and monitor after-sales processes including maintenance, repair, warranty, roadside assistance, and customer support.
  

• Ensure global service partners comply with operational standards, KPIs, and SLAs.
  

• Analyze operational performance and implement continuous improvement initiatives.
  

• Collaborate cross-functionally with Technical, Parts, Quality, Training, and Customer Experience teams.
  

International Market Setup & Operations

• Support service readiness and operational setup in new markets.
  

• Provide on-site operational support, coaching, and process implementation.
  

• Resolve complex operational and customer service issues in overseas markets.
  

Reporting & Continuous Improvement

• Prepare regular performance and network development reports.
  

• Recommend strategic and operational improvements to enhance service efficiency and customer satisfaction.

Requirements

Mandatory Requirements

• Vietnamese nationality.
  

• Bachelor’s degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields.
  

• Minimum 5 years of experience in automotive after-sales, service operations, or service network development.
  

• Strong English proficiency (professional working level required).
  

• Willingness and readiness to relocate and work overseas long-term.
  

• Strong ability to work in multicultural, international environments.
  

Preferred Qualifications

• Experience working with global automotive OEMs.
  

• Experience in international service network development.
  

• Knowledge or experience in electric vehicle service operations is a strong advantage.
  

Benefits