High Risk Relationships Oversight Analyst | S2 | Retail | Milton Keynes | Internal Mobility

High Risk Relationships Oversight Analyst | S2 | Retail | Milton Keynes | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

High Risk Relationships is looking for an Oversight Analyst based out of Unity Place, Milton Keynes.

The role holder reports directly to the High-Risk Relationship Oversight Team Manager and supports the Secretariat Team in the execution and delivery of the High-Risk Relationship (HRR) Forum. The role also provides cross-team support and operational cover for the Re-Entry and Exceptions Teams as required, ensuring continuity of service and effective risk management across the function.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Coordinate and support all activities associated with the High-Risk Relationship (HRR) Forum, including agenda management, minute taking, action tracking, reporting, and management information (MI) production.
• Ensure all forum decisions, outcomes, and supporting rationale are accurately recorded and maintained within Appian.
• Manage operational workflows and case queues within Appian, ensuring timely completion of activities in line with agreed service levels.
• Oversee the OBE mailbox and quality tracking processes, responding to queries within SLA and providing feedback and MI to relevant stakeholders.
• Support the maintenance, implementation, and continuous improvement of Secretariat processes, controls, and governance frameworks.
• Produce, analyse, and present management information to support governance forums, operational oversight, and decision-making.
• Investigate re-entry prevention matches, recommend high-risk cases for escalation, and support customer account monitoring and blocking activities where required.
• Collaborate across the Secretariat, Re-Entry, and Exceptions teams to deliver operational objectives, meet SLAs, prioritise workloads, and support wider control function initiatives.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience working within Financial Crime, Risk, Controls, Governance or a related Financial Services environment. (Required)
• Experience managing operational workflows, case management systems or governance processes, with the ability to deliver against agreed SLAs. (Required)
• Experience producing, analysing and presenting Management Information (MI) to support oversight, reporting and decision-making. (Required)
• Experience of working within Financial Crime in the Financial Services industry. (Preferred)
• Experience supporting governance forums, committees or control functions. (Preferred)

Education

• Educated to A-Level standard or equivalent professional experience. (Required)
• Relevant Financial Crime, Risk Management or Compliance qualification. (Preferred)
• Professional qualifications relating to Financial Services, Governance or Compliance. (Preferred)

Languages

• English, written and verbal communication skills. (Required)

Hard Skills

• Knowledge of Financial Crime regulations including Anti-Money Laundering, Sanctions, Bribery & Corruption, and Tax Evasion controls. (Required)
• Working knowledge of financial crime frameworks, policies and procedures. (Required)
• Intermediate Microsoft Excel and Microsoft Office skills. (Required)
• Experience using workflow and case management tools such as Appian. (Preferred)
• Knowledge of Client Due Diligence processes within Retail and Business Banking. (Preferred)

Soft Skills

• Great written and verbal communication skills with the ability to engage a broad range of stakeholders. (Required)
• Great organisational skills with the ability to manage competing priorities and meet deadlines. (Required)
• Analytical and problem-solving skills with excellent attention to detail. (Required)
• Ability to work collaboratively across teams and build effective working relationships. (Required)
• Continuous improvement mindset with the ability to identify and implement process enhancements. (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£37,762.00 - £56,642.00 per annum (depending on experience)This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available.

Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.( Only applicable for roles that are eligible for sponsorship)

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Lisa Aucott – lisa.aucott@santander.co.uk

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