Senior User Researcher

𝗦𝗘𝗡𝗜𝗢𝗥 𝗨𝗦𝗘𝗥 𝗥𝗘𝗦𝗘𝗔𝗥𝗖𝗛𝗘𝗥

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Salary: £57,500–£66,000 per annum

Location: London

Working Arrangement: Hybrid, with office or client-site working at least 2 days per week

Contract: Permanent

Hours: Full-time

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𝗢𝗩𝗘𝗥𝗩𝗜𝗘𝗪

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Our client, a digital consultancy, is seeking a Senior User Researcher to lead research across complex digital products and services.

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Working within multidisciplinary agile teams, you’ll plan and conduct research to understand user needs, turn evidence into actionable recommendations and help teams design and improve user-centred services.

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You’ll work closely with designers, Product Owners, developers and senior stakeholders, using research evidence to inform design decisions and advise clients on complex problems.

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This is a senior role with opportunities to lead teams, mentor other researchers and help clients develop their user research and user-centred design capabilities.

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𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦

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• Plan, design and conduct user research across complex digital products and services.

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• Translate research findings into clear insights and recommendations for service and product teams.

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• Advise clients on solving complex problems using research, user-centred design and agile approaches.

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• Work with multidisciplinary teams to design and improve services around identified user needs.

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• Test services throughout the design and development process.

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• Use research evidence to support and explain design decisions.

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• Build strong relationships with clients and stakeholders while constructively challenging assumptions.

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• Coach, mentor and support other User Researchers and multidisciplinary colleagues.

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• Help develop user research capability and promote effective user-centred design practices.

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𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦

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• Significant experience applying a range of user research methodologies.

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• Experience working within multidisciplinary agile teams to design and deliver user-centred services.

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• Strong understanding of user-centred design and service design approaches.

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• Experience researching accessibility and assisted digital needs.

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• Experience using research evidence to influence product and service design decisions.

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• Strong stakeholder management and communication skills.

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• Ability to manage challenging conversations and communicate difficult findings effectively.

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• Experience mentoring, training or managing other User Researchers.

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• Good understanding of roles across design, product and technology teams.

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• Strong consultancy and leadership skills, with the ability to explore complex problems and recommend appropriate approaches.

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𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦

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• 25 days’ annual leave plus UK public holidays.

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• Contributory pension scheme, including a 6% employer contribution.

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• Critical illness cover.

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• Life assurance and death in service cover.

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• Private healthcare and dental options.

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• Flexible benefits scheme.

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• Electric vehicle salary sacrifice scheme.

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• Season ticket loans.

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• Wellbeing support.

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• Volunteer days.

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• Up to £8,000 relocation support, subject to terms and conditions.

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Interested? Click Apply to view the full vacancy and continue your application.