Sr Manager - Revenue Management Technology

Requisition ID: 98650

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

SAP IS-U Functional Architecture & Subject Matter Expertise

• Define and govern functional architecture for SAP IS-U modules including Device Management, Billing, FI-CA, and integration touchpoints
• Design end-to-end business process solutions leveraging SAP IS-U capabilities aligned with utility industry best practices
• Ensure solutions meet regulatory requirements (PSC compliance, rate structures, disconnection rules, life support certifications)
• Analyze current-state processes, identify inefficiencies, and architect future-state solutions balancing business needs with technical feasibility
• Define configuration principles for rate structures, billing schemas, dunning procedures, collection strategies, and master data models
• Make strategic decisions on configuration vs. customization to optimize maintainability and upgradeability
• Partner with data teams to ensure master data integrity across installations, meters, contracts, business partners, and financial accounts

Initiative Strategy & Portfolio Management

• Proactively identify opportunities for business improvement through technology enablement
• Develop and maintain a strategic roadmap for IS-U enhancements, regulatory compliance projects, and business capability buildout
• Prioritize initiatives based on business value, strategic fit, technical complexity, and resource availability
• Evaluate functional and business impact of proposed changes, upgrades, and new initiativesIdentify risks, dependencies, and mitigation strategies for all initiatives in the portfolio
• Stay current on utility industry regulations, tariff changes, and compliance requirementsMonitor SAP product roadmap and assess relevance of new features and capabilities
• Ensure regulatory compliance across all initiatives (rate case requirements, PSC filings, audit requirements)

Cross-Functional Collaboration

• Collaborate with Enterprise Architects, Solution Architects, and Integration Architects to ensure functional designs are technically viable, scalable, and aligned with enterprise standards
• Work with Technical Architects to define system landscapes, data flows, integration patterns, and non-functional requirements
• Partner with Security and Compliance teams to ensure solutions meet security, privacy, and regulatory requirements
• Translate functional requirements into user stories, acceptance criteria, and testable deliverables for Agile delivery teams
• Participate in sprint planning, backlog refinement, and solution demos with Product Owners and Scrum Masters
• Provide functional guidance and clarification to developers and testers throughout the delivery lifecycle
• Review technical designs and code to ensure alignment with functional intent and business requirements
• Partner with IT Operations, Application Support, and Production Support teams to define operational support models
• Develop runbooks, knowledge articles, and support documentation for production support teams
• Ensure seamless transition from delivery to run with proper handoff documentation and knowledge transfer
• Collaborate with Testing teams to define test strategies, acceptance criteria, and production validation approaches

Business KPI Ownership & Operational Excellence

• Own end-to-end business KPIs including billing accuracy, on-time billing percentage, first-pass invoice accuracy, collections effectiveness, and meter-to-cash cycle time
• Establish dashboards and metrics to track process performance, system health, and business outcomes
• Proactively monitor KPIs and identify degradation trends; drive rapid resolution of issues impacting business operations
• Serve as functional escalation point for production incidents impacting billing, payments, collections, or device operations
• Lead root cause analysis for recurring incidents and ensure permanent fixes are implemented
• Drive continuous improvement initiatives based on operational metrics, user feedback, and industry benchmarks
• Define and monitor SLAs/SLOs for critical business processes; ensure IT delivery meets business expectations
• Conduct post-implementation reviews to validate business value realization and identify optimization opportunities
• Analyze billing error trends, payment processing failures, and dunning exceptions to identify systemic issues
• Partner with Operations teams to reduce manual interventions, workarounds, and process exceptions
• Track and report on key operational metrics to business and IT leadership on a regular cadence

Additional Responsibilities

• Support vendor selection, contract negotiations, and vendor relationship management for IS-U-related services
• Participate in budget planning and resource allocation for the IS-U portfolio
• Represent IT in customer-facing forums, regulatory proceedings, or industry associations as needed
• Support disaster recovery planning and business continuity exercises for critical utility operations
• Participate in on-call rotation for critical business process support during billing cycles and critical periods
• Conduct periodic health checks of IS-U system configuration, master data quality, and process compliance
• Coordinate with external auditors, regulators, and compliance teams during audits and reviews