Account Manager

Akeneo is the leading AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing to power better product experiences, smarter decisions, and business growth in an AI-driven commerce world.

We're all about experience - from the best-in-class product we build to the inspiring environment we create for our employees. You'll grow in a dynamic environment where your ideas and expertise will make an impact from day one. Our flexible work model empowers you to thrive, balancing professional success with personal fulfilment. At Akeneo, you’ll be part of a supportive and collaborative team that values open communication, shared successes, and meaningful relationships.

Learn more about our culture and values via our Career page.

Job description

Join us as an Account Manager, where you'll play a pivotal role in expanding Akeneo's presence within our key Mid-Market and Enterprise customers. You'll strategically drive upsell opportunities, secure retention, and ensure long-term customer satisfaction! Reporting to the Director of Sales, you'll be part of the South Europe sales team, known for its strong collaboration and collective success, where every contribution is recognised and celebrated. At Akeneo, we value autonomy and trust our employees to take ownership of their work, empowering you to make impactful decisions and shape your path. With Akeneo driving innovation in the Product Experience category, you'll be joining us at an exciting time to help shape the future of this fast-evolving industry!

• Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximise account value and align with customer needs.

• Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers.

• Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.

• Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.

• Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.

• Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution.

What we look for

• You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry.

• You have a proven track record in expanding business across business units of a given group.

• You have experience leading contract negotiations.

• You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.

• You are familiar with the e-commerce and martech space.

• You speak Italian and English fluently.

You don't need to tick every box. We strongly encourage candidates from all backgrounds to apply. If you are excited about this opportunity but your experience is slightly different, we still want to hear from you!

Interview process

1. 45-minute screening call with a member of our Talent Acquisition team

2. 45-minute interview with the hiring manager

3. 60-minute presentation in front of the hiring manager and 2 stakeholders

Life at Akeneo

🛋️ Work Environment

Supporting work-life balance.

• Holiday: 25 days per calendar year in addition to local public holidays.

• Flexible Working: Flexible working hours.

• Work from Anywhere Scheme: Option to work from anywhere in the world for up to 30 days per year.

• Hybrid Working Budget: €500 personal budget to maximise your home office environment.

👥 Inclusivity

Fostering diversity, equity and inclusion.

• Parental Leave: 5-month paid maternity leave. 10-day + 2-week paid leave for the second parent.

• Gradual Return to Work Programme: Available after maternity or adoption leave.

• Employee Volunteering Programme: 2 volunteering days per year dedicated to supporting the charities of your choice.

• Employee Resource Groups: Join our several ERGs and actively promote diversity and inclusion within our company.

• Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. Akeneo is deeply anti-racist, anti-homophobic, anti-sexist, anti-ableist, and inclusive. We create the right conditions for you to feel safe and be yourself.

🌱 Growth & Development

Unlocking your potential.

• Learning & Development: €1,000 personal professional development allowance per year.

• Women in Leadership Programme: A leadership development experience where women at Akeneo grow their impact, connect with peers, and lead confidently on their own terms.

• Career Opportunities: Career paths and internal mobility opportunities.

• Onboarding: Top-notch 8-week onboarding programme to ensure you start on the right foot.

Wellbeing

• Mental Health Support: Access individual and confidential sessions with a mental health practitioner or coach of your choice.

For more information about benefits, don’t hesitate to contact our Talent Acquisition team.

This role has a base salary range of 50.000,00 - 70.000,00 euros.

This role can attract a commissionable bonus of up to 50.000,00 - 70.000,00 euros.

This role can have an OTE of 100.000,00 - 140.000,00 euros.