Account Manager

Employer Overview

A growing technology company providing digital solutions to small businesses in the United States. The company focuses on helping business owners manage their online presence and improve their customer experience through technology-driven services.

Job Summary

The Account Manager will serve as the primary point of contact for US-based small business clients, managing their onboarding, ongoing communication, and account support.

The role requires excellent English communication skills, a proactive approach to client relationships, and the ability to independently manage customer accounts and resolve issues.

Key Responsibilities

• Onboard new US clients through video calls, guiding them through the platform and ensuring a smooth setup.
• Conduct regular client check-ins to review results, address concerns, and agree on next steps.
• Provide responsive support through phone calls, emails, text messages, and chat, resolving issues whenever possible during the first contact.
• Manage client accounts, ensuring websites, Google Business Profiles, reviews, social media posts, business hours, and automations remain accurate and up to date.
• Build strong client relationships, proactively identify concerns, and maintain high customer satisfaction.
• Manage client expectations and independently follow up on outstanding requests and issues.
• Document client interactions, report bugs, and share feedback and improvement ideas with the product team.

Qualifications

• Fresh graduates and undergraduates are welcome to apply.
• Minimum 2 years of relevant experience in customer support, call center, customer success, or account management.
• Experience supporting US or UK customers is preferred.
• Experience handling live English calls is essential.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, patience, empathy, and active listening.
• Strong problem-solving and customer relationship management skills.
• Organized, proactive, dependable, and able to manage follow-ups independently.
• Comfortable using web-based software, CRM systems, and customer support tools.
• Proficiency in email, chat, video conferencing platforms, and web-based applications.
• C1-level English or higher, with clear pronunciation and confidence speaking with US clients.
• Ability to handle live client calls and video meetings independently.
• Ability to manage multiple client accounts and prioritize competing requests.
• Fully remote work from Monday through Friday, 9:00 AM–5:00 PM US Eastern Time.