Admin Operations Support VA

Job Description This is a remote position. Key Responsibilities Monitor and manage internal inboxes, triaging and actioning messages daily Process job intake in ServiceMate, ensuring accurate, complete job cards Collate field information and coordinate handoffs with the field team Prepare recurring reports, using AI tools to streamline the process Support basic Xero tasks as invoices flow through from Dext Follow documented SOPs while flagging gaps or better ways of doing things Requirements Must-Have Qualifications Before you apply, confirm: 1-2+ years in a general admin, VA, or office coordination role Comfortable learning new systems quickly (ServiceMate experience not required, willingness to pick it up is) Strong written English for internal comms and inbox management Available full-time, Mon-Fri 9am-5pm AEST Reliable internet and a quiet home working setup Nice-to-Have Skills Basic exposure to Xero or similar accounting software Experience in a trades, field service, or job-management environment