BPO Client Acquisition Manager

Role Description

The BPO Client Acquisition Manager is a full-time role responsible for identifying, targeting, and securing new BPO clients, with a primary base in Lekki and a hybrid work arrangement that allows some work-from-home flexibility. Day-to-day responsibilities include prospecting and qualifying leads, conducting discovery calls and presentations, and developing tailored proposals that address client outsourcing and HR support needs. The role involves managing the end-to-end sales cycle for BPO clients, negotiating commercial terms, maintaining accurate pipeline and CRM records, and collaborating with internal teams to ensure a smooth handover from sales to service delivery. The BPO Client Acquisition Manager will also monitor market trends, build strong long-term client relationships, and provide regular reporting on acquisition performance and revenue opportunities. Success in this role requires a proactive approach, strong communication skills, and the ability to work independently while coordinating effectively with colleagues.

Qualifications

• Candidates should possess strong client acquisition and business development skills, including lead generation, prospecting, pipeline management, and closing new BPO accounts.
• Candidates should possess relationship management and communication skills, such as stakeholder engagement, negotiation, presentation, and clear written and verbal communication.
• Candidates should possess sales and marketing skills, including developing go-to-market strategies, understanding BPO and HR services, and leveraging digital and traditional channels to reach potential clients.
• Candidates should possess analytical and planning skills, including market research, opportunity analysis, forecasting, and reporting on sales performance and client trends.
• Candidates should possess organizational and collaboration skills, such as time management, documentation accuracy (e.g., proposals, contracts, CRM entries), and effective teamwork with service delivery and HR consulting teams.
• Relevant experience in BPO sales, HR services, consulting, or professional services client acquisition is highly beneficial.
• A bachelor’s degree in Business, Marketing, HR Management, or a related field is preferred, along with proficiency in CRM tools and Microsoft Office or similar productivity suites.
• Demonstrated ability to work in a hybrid environment