Retail Sales Specialist

Company Description Leadway is one of Nigeria’s foremost and largest non-banking financial services providers, known for strong customer focus, operational excellence, and solid business performance. As a holding company, Leadway offers a broad range of services including insurance (life and non-life), pension fund administration, health management, asset management, and wills and trusts management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Cote D'Ivoire), and Leadwayassurance (Cote D’Ivoire). Leadway serves both individual and corporate clients across key sectors such as construction, manufacturing, oil and gas, shipping, aviation, and government agencies. The organization provides a dynamic environment for professionals seeking growth in the financial services and insurance space.

Role Description The Retail Sales Specialist is a full-time role based in Lagos with a hybrid work arrangement, combining on-site responsibilities with some work-from-home flexibility. This role focuses on engaging prospective and existing retail customers, understanding their needs, and recommending suitable Leadway products and services. Day-to-day tasks include conducting product presentations, handling walk-in and referred leads, following up on inquiries, and closing sales in line with set targets. The specialist will provide responsive customer service by addressing questions, resolving basic concerns, and ensuring a positive experience at every touchpoint. The role also involves maintaining accurate records of customer interactions, collaborating with internal teams to process applications, and staying updated on product features, promotions, and regulatory requirements.

Qualifications

• Strong customer interaction capabilities, including Interpersonal Skills and Customer Service skills.
• Demonstrated Retail Sales experience with a focus on meeting and exceeding sales targets.
• Clear and professional Communication skills for in-person, phone, and digital channels.
• Solid Product Knowledge in financial services or insurance, with the ability to explain offerings in simple terms.
• Proven ability to work in a hybrid environment, managing time effectively between office and remote work.
• Basic proficiency with office productivity tools (e.g., email, spreadsheets, CRM systems).
• Previous experience in insurance, financial services, or retail banking is an advantage.
• Relevant post-secondary education (e.g., business, marketing, finance) or equivalent practical experience.