Business Systems Analyst

Job Summary

Transform Business Systems at Spectrum: Define and design innovative solutions that streamline processes and drive meaningful change. By leveraging your analytical skills and technical expertise, you’ll deliver systems that elevate business outcomes and ensure seamless performance across the organization. Leave a lasting impression by advancing Spectrum’s mission through impactful technology solutions.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

Responsibilities

How You’ll Make an Impact

• Partner with stakeholders to gather requirements; translate into clear metrics, definitions, and wireframes.
• Build, optimize, and maintain dashboards in MicroStrategy (or Tableau/Power BI/Looker), including filters, drill paths, and role-based access.
• Build reports linking operational metrics to fraud outcomes (losses, false positives, dispute cycle times) to identify bottlenecks and improvement opportunities.
• Analyzing complex business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems
• Providing technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
• Prepare clear summaries for stakeholders (weekly updates, incident recaps).
• Maintain data quality: validate report inputs, reconcile discrepancies across systems, and escalate data issues to improve accuracy and reliability of fraud reporting.

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor’s degree or equivalent experience

Experience

• 2+ years business systems or IT-related experience

Skills

• Ability to read, write, speak and understand English
• Ability to prioritize, organize and manage multiple projects and priorities simultaneously
• Advanced Knowledge of SQL for data analysis, reporting, and troubleshooting
• Ability to build, maintain, and enhance dashboards and reports to support business analysis and decision-making

• Ability to translate business needs into technical specifications

• Proficiency with requirement gathering, gap analysis, and stakeholder management
• Strong problem-solving skills and attention to detail
• Ability to work both independently and collaboratively
• Ability to analyze and interpret data
• Ability to quickly identify business problems and opportunities
• Effective oral and written communication skills with all levels of management
• Knowledge of software applications such as Word and Excel
• Knowledge of applicable systems
• Collaborate in a dynamic team environment and work independently as needed