Client Development Manager

(Hybrid -2 days in the office)

Are you best at turning good client relationships into bigger ones?

The firm

A fast-growing Top 100 UK law firm with offices across the South West, the South Coast and beyond. Its client list includes major national retailers and consumer brands. Retail & Consumer is one of the firm’s flagship sectors, with partner-level leadership and an industry advisory board behind it.

The role

The firm is adding a Client Development Manager to its Client Development team. You’ll focus on the Retail & Consumer sector and work with the Commercial and Disputes partners. The role is an even split between deepening key client relationships and bringing in new ones.

If you’ve run key account programmes, client listening work or relationship plans and want more strategic ownership, this will suit you.

What you’ll be doing

• Working with relationship partners to grow the firm’s key Retail & Consumer clients
• Building and running client plans, and keeping partners accountable for them
• Running client feedback and listening programmes, then acting on what comes back
• Finding cross-selling opportunities so clients use more of the firm
• Leading pitches and proposals for new and existing clients
• Delivering client events, campaigns and sector content
• Keeping on top of the retail market so the firm stays ahead of what clients need

What you’ll bring

• Experience in client development, key account management or BD, ideally in professional services
• Confidence working with and influencing senior people
• A clear understanding of how professional services firms win, keep and grow clients
• Good organisation and the ability to keep several client plans moving at once
• Strong communication skills, both written and in person

Applicants from law firms, accountancy, consultancy and other professional services backgrounds are welcome.