Client Relations Specialist

Company Description Leadway is one of Nigeria’s largest non-banking financial services providers, recognized for its customer-centric culture, operational excellence, and strong business performance. As a holding company, Leadway operates across multiple financial service areas, including life and non-life insurance, pension fund administration, health management, asset management, and wills and trusts management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Côte d’Ivoire), and Leadwayassurance (Côte d’Ivoire). Leadway serves a diverse portfolio of individual and corporate clients across major industries such as construction, manufacturing, oil and gas, shipping, aviation, and government. Team members join a stable, growth-oriented organization with broad exposure to the regional and international financial services markets.

Role Description The Client Relations Specialist is a full-time role responsible for building and maintaining strong relationships with individual and corporate clients across Leadway’s business lines. Based in Lagos in a hybrid arrangement, the role combines on-site collaboration with flexibility for some work from home. Day-to-day responsibilities include responding to client inquiries, resolving issues promptly, and ensuring high levels of customer satisfaction through proactive communication and support. The Client Relations Specialist will manage client accounts, coordinate with internal teams to address service needs, and provide timely updates on products, policies, and service changes. The role also involves tracking client feedback, identifying opportunities to enhance the client experience, and supporting retention and cross-selling efforts in line with Leadway’s service standards.

Qualifications

• Strong client-facing skills, including Client Relations and Customer Support experience, with a focus on Customer Satisfaction.
• Excellent Interpersonal Skills and Communication abilities for engaging diverse individual and corporate clients.
• Ability to manage multiple client requests, prioritize tasks, and follow through on commitments with attention to detail.
• Proficiency in using CRM systems and basic office productivity tools (e.g., email, spreadsheets, and presentation software).
• Previous experience in financial services, insurance, or related sectors is an advantage.
• Bachelor’s degree in Business, Communications, Social Sciences, or a related field, or equivalent practical experience.
• Demonstrated problem-solving skills, resilience, and a service-oriented mindset in a fast-paced environment.