Retail Sales Specialist

Company Description Leadway is one of Nigeria’s foremost Non-Banking Financial Services providers, known for strong customer focus, operational excellence, and consistent business performance. As a diversified holding company, Leadway operates across Insurance (Life and Non-Life), Pension Fund Administration, Health Management, Asset Management, and Wills and Trusts Management. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Cote d’Ivoire), and Leadwayassurance (Cote d’Ivoire). Leadway serves both individual and corporate clients across major industries such as construction, manufacturing, oil & gas, shipping, aviation, and government. Team members join a stable, growth-oriented organization with broad opportunities in the financial services sector.

Role Description The Retail Sales Specialist is a full-time, hybrid role based in Lagos, with a mix of on-site and work-from-home responsibilities. This role focuses on promoting Leadway’s retail financial products, engaging prospective and existing customers, and driving sales in line with company targets. Day-to-day tasks include meeting with walk-in and referred clients, explaining product features and benefits, responding to inquiries, and guiding customers through the sales and onboarding process. The Retail Sales Specialist will maintain accurate records of customer interactions, prepare basic sales reports, and collaborate with colleagues in customer service, marketing, and operations to ensure a seamless customer experience. The role also involves staying current on product updates, market trends, and regulatory requirements to support informed, compliant sales conversations.

Qualifications

• Strong customer-facing capabilities, including Customer Service and Interpersonal Skills.
• Proven Retail Sales experience with the ability to meet or exceed sales targets.
• Solid Communication skills (verbal and written) for clear, professional interaction with diverse clients.
• Good Product Knowledge or the ability to quickly learn and explain financial and insurance offerings.
• Relevant experience in financial services, insurance, or retail sales is an advantage.
• Basic proficiency in MS Office tools and comfort using CRM or sales tracking systems.
• Ability to work in a hybrid arrangement, manage time effectively, and handle multiple client engagements.
• Minimum of a diploma or bachelor’s degree in Business, Marketing, Finance, or a related field preferred.