Community Education Coordinator

Job Overview

The Community Education Coordinator is responsible for coordinating Citadel's community education programs and educational resources across the organization. This role serves as the central point of coordination for educational programming, supporting educational programming, presenter engagement, educational content management, scheduling, reporting, and program administration.

Working closely with internal business units, community partners, and the Citadel CARES team, the Community Education Coordinator helps expand access to financial wellness and community education opportunities throughout the communities we serve. This role also delivers educational workshops and presentations while supporting Citadel's network of presenters. Success in this position requires strong organization, communication, presentation, and project management skills, along with a passion for community education and impact.

Key Responsibilities

Community Education Program Coordination

• Coordinate community education programs, workshops, seminars, and learning opportunities.
• Manage program calendars, registrations, scheduling, logistics, and presenter assignments.
• Serve as a liaison between presenters, business units, and community organizations to coordinate educational programming.
• Coordinate community education requests and ensure timely follow-through.
• Identify opportunities to expand educational programming throughout Citadel's footprint.

Educational Content & Resource Management

• Serve as primary administrator for Everfi and related educational resources.
• Coordinate educational content, facilitator guides, presentations, and participant materials.
• Maintain Citadel's library of educational resources and workshop offerings.
• Support development and distribution of workshop flyers, promotional materials, registration communications, and participant resources.
• Evaluate and recommend new educational offerings and resources.

Presenter Network Coordination

• Coordinate Citadel's presenter network, including Retail staff, Segment Employee Group Managers, and subject matter experts.
• Match educational opportunities with appropriate presenters based on audience, topic, and availability.
• Support presenter onboarding, communication, and access to educational resources.
• Encourage participation across business units.

Workshop Facilitation & Community Education Delivery

• Deliver financial literacy workshops and educational presentations.
• Adapt presentation style to meet the needs of various audiences.
• Represent Citadel at educational events and community meetings.
• Serve as a positive ambassador for Citadel CARES.

Reporting & Program Administration

• Maintain records of educational activities, presenters, participants, and requests.
• Track participation, outcomes, and key performance metrics.
• Manage reporting and program administration through Kadince and other systems.
• Identify trends and opportunities for program improvement, growth, and increased community reach.
• Perform other duties and special projects as assigned in support of Citadel CARES and the department's community impact objectives.

Qualifications

• Bachelor's degree in Education, Communications, Business, Marketing, Community Development, Nonprofit Management, or a related field preferred.
• 3-5 years of experience in program coordination, community engagement, education, training, event coordination, nonprofit programs, or related fields.
• Experience coordinating multiple projects, schedules, stakeholders, and priorities simultaneously.
• Strong presentation and public speaking skills with the ability to facilitate workshops and educational programs.
• Excellent organizational, project management, and time management skills.
• Strong written and verbal communication skills.
• Ability to build collaborative relationships with internal stakeholders, presenters, schools, nonprofit organizations, and community partners.
• Experience working with educational platforms, content management, learning resources, or training materials preferred.
• Experience with data tracking, reporting, and program measurement.
• Proficiency in Microsoft Office Suite; experience with CRM, community engagement, or event management platforms preferred.
• Ability to work independently while collaborating effectively across departments.