Creative Client Services & Order Coordination Specialist

Working Hours: 7 PM - 4 AM, Pakistan Time.

Employment Type: Full-time, Remote

Role Overview

We are looking for a creative, proactive, and highly organized professional to support the behind-the-scenes operations of a client services function for a business serving medium to large-sized corporate clients and gifting.

This role combines creative thinking, idea generation, client request coordination, and order execution. The ideal candidate should be comfortable taking a client's initial request or brief, understanding the objectives and parameters, and developing thoughtful, practical ideas that meet their expectations.

The role requires someone who can think beyond simply following instructions, bring ideas to the table, and manage the details required to move requests from concept to execution.

Key Responsibilities

Creative Thinking & Idea Generation

• Generate creative ideas and concepts in response to client requests.
• Develop gift, seasonal, holiday, and corporate gifting ideas aligned with client preferences, budgets, and requirements.
• Translate broad or conceptual requests into practical, actionable recommendations.
• Work within defined parameters while identifying opportunities to add value and improve the proposed solution.

Client Request & Order Coordination

• Receive, review, and organize incoming client requests.
• Understand requirements, timelines, budgets, quantities, and other specifications.
• Coordinate the process from initial request through order preparation and execution.
• Track approximately 200–300 orders per month, ensuring accuracy and timely follow-through.
• Maintain organized records and ensure all relevant details are captured.

Client Services Support

• Provide behind-the-scenes support to the client services team.
• Help translate client expectations into workable plans and deliverables.
• Coordinate with internal teams and relevant vendors or suppliers as required.
• Follow up on outstanding items, timelines, and order status.
• Ensure consistency and attention to detail across multiple concurrent requests.

Required Skills & Qualifications

• Strong creative thinking and idea-generation skills.
• Excellent written and verbal English communication.
• Ability to understand complex client requirements and translate them into practical solutions.
• Strong organizational and coordination skills.
• Excellent attention to detail and ability to manage a high volume of orders.
• Proactive approach to problem-solving and follow-through.
• Ability to work independently, exercise sound judgment, and manage priorities.
• Comfortable working with medium to large corporate clients and handling multiple requests simultaneously.

What Success Looks Like

• Creative, relevant ideas that address client requests and expectations.
• Accurate and timely coordination of a high volume of orders.
• Strong ownership of requests from initial brief through execution.
• Consistent communication, organization, and attention to detail.
• Reliable support that allows the client services team to focus on client relationships and higher-level activities.