Customer Service Manager / Store Manager / Customer Service Supervisor

Role Description This part-time hybrid role, based in Dubai, United Arab Emirates, combines on-site store and customer service management with some work-from-home flexibility. The Customer Service Manager / Store Manager / Customer Service Supervisor will oversee daily customer service operations, ensure high standards of customer satisfaction, and coordinate staff scheduling and performance. Responsibilities include supervising customer support activities, resolving escalated inquiries or complaints, monitoring service metrics, and implementing process improvements to enhance the customer experience. The role also involves managing store presentation, basic inventory oversight, and collaborating with internal teams to align customer service practices with organizational goals. This position requires consistent communication with team members and customers, as well as regular reporting on service outcomes and store performance.

Qualifications

• Demonstrated strengths in Customer Satisfaction and Customer Service Management to lead service standards and improve overall customer experience.
• Experience in Customer Support, including handling escalations and guiding team members in effective issue resolution.
• Strong Analytical Skills to interpret service metrics, identify trends, and support data-driven decisions.
• Excellent Communication abilities for interacting with customers, coaching staff, and coordinating with cross-functional teams.
• Prior experience in retail, store management, or customer service supervision in a similar environment.
• Proven leadership skills, including team coordination, performance feedback, and conflict resolution.
• Comfort with hybrid work arrangements and ability to work independently with minimal supervision.
• Relevant diploma or degree in business, management, or a related field is preferred; equivalent practical experience is also valued.
• Proficiency with common customer service tools and point-of-sale or store management systems.
• Fluency in English; additional language skills commonly used in Dubai are an advantage.