Customer Service Representative

A delayed order. A confused customer. A question that needs a clear answer.

Sometimes, having someone who follows through makes all the difference.

At Yamm, we’re looking for that person.

We’re hiring: Customer Service Representative

📍 Full-time · Remote

What you’ll do:

• Respond to customer inquiries clearly and professionally.
• Manage assigned support tickets daily, taking full ownership from assignment through resolution.
• Contact customers to gather information, clarify requests, and follow up on pending cases.
• Coordinate with the operations team to resolve issues and complete required actions.
• Escalate cases that need additional support and track their progress.
• Identify recurring issues and suggest improvements to support processes.

What we’re looking for:

• Strong written and spoken communication skills in Arabic and English.
• Previous customer service experience is a plus.
• Attention to detail and consistent follow-through.
• Flexibility to adapt to changing schedules and operational needs.
• The ability to work independently remotely and stay organized when things get busy.
• A diploma or higher in any field.

Interested in joining Yamm? We’d love to hear from you.