E-commerce & Marketplace Operations Specialist

Position: E-COMMERCE & MARKETPLACE OPERATIONS SPECIALIST

Client Industry: Premium FMCG / Food & Beverage

Salary range: Php 45,000-60,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)

Working Hours: to be confirmed

Work set-up: 100% Remote work under Independent Contractor Agreement

Holidays: to be confirmed

Recruitment process: possible multiple client interviews and an assessment

About the Company & Role

We are a growing consumer products business focused on delivering quality, nature-inspired products to customers through online retail channels and direct-to-consumer platforms. The company continues to strengthen its digital presence by improving online shopping experiences, maintaining accurate product information, and supporting engaging marketing initiatives across multiple channels. We are looking for a detail-oriented and proactive E-commerce Operations Specialist to support the daily management of online marketplaces, website content, promotional activities, and e-commerce operations. This role will work closely with the marketing and operations teams to ensure product listings remain accurate, campaigns are executed on time, and customer-facing platforms function effectively. The ideal candidate combines strong administrative skills with practical e-commerce experience and a working understanding of digital marketing, inventory coordination, and online marketplace performance.

Key Responsibilities

1. E-commerce Marketplace Management

• Upload, update, and maintain product listings and enhanced content on Amazon Seller Central using supplied copy, briefs, and creative assets.
• Extract and organise search term reports using standard templates to support keyword research and listing optimisation.
• Monitor marketplace cases and coordinate the resolution of listing errors, account issues, and other operational concerns.
• Track competitor pricing, product availability, and stock levels, maintaining accurate weekly reports.
• Monitor customer reviews and product Q&A, escalating negative feedback and potential customer concerns.
• Monitor Buy Box status, listing suppressions, and account alerts, ensuring issues are reported and addressed promptly.
• Identify potential brand protection violations and unauthorised sellers, documenting and reporting relevant cases.
• Refresh eBay listings and coordinate promotional activities as required.

2. Shopify & Website Administration

• Schedule and update website announcement bars, banners, and promotional content.
• Set up promotions and ensure campaign messaging, product details, and website updates are accurate.
• Publish approved blog articles, recipes, and other supplied content through Shopify.
• Create, test, and manage discount codes, including promotional conditions and expiry dates.
• Conduct routine website checks for broken links, 404 errors, and content inconsistencies.
• Perform quality assurance checks on Klaviyo email flows, including test emails, link functionality, and email rendering.

3. Social Media & Marketing Coordination

• Source, organise, and maintain a library of user-generated content (UGC) for marketing purposes.
• Schedule approved social media posts using tools such as Later and Meta Business Suite.
• Monitor social media comments and messages, provide appropriate first responses, and escalate issues when necessary.
• Assist with influencer outreach administration, including maintaining campaign trackers, coordinating product seeding, and following up on outstanding deliverables.
• Keep marketing records and content schedules organised and up to date.

4. Inventory & Operations Support

• Follow up on purchase orders, invoices, and supplier documentation as required.
• Monitor inventory levels and coordinate replenishment by preparing or raising purchase orders in accordance with established procedures.
• Coordinate product sample preparation, dispatch, and delivery tracking.
• Maintain accurate inventory and operational records while escalating stock shortages, supplier delays, and fulfilment concerns.

5. Digital Advertising Support

• Demonstrate a working understanding of Meta Ads and Google Ads platforms.
• Assist with routine campaign monitoring, performance reporting, and basic optimisation activities.
• Review advertising metrics and flag significant performance changes or opportunities for further investigation.
• Coordinate with relevant team members to ensure advertising campaigns align with current promotions, product availability, and website updates.

Qualifications & Experience

• Previous experience in e-commerce operations, marketplace administration, digital marketing coordination, or a similar role.
• Hands-on experience with Amazon Seller Central, including product listings, A+ Content, search term reports, and listing health monitoring.
• Practical experience using Shopify to manage website content, promotions, discount codes, and routine updates.
• Familiarity with eBay or other online marketplace platforms.
• Experience with social media scheduling tools such as Later or Meta Business Suite.
• Exposure to Klaviyo or other email marketing platforms, including basic email testing and quality assurance.
• Working knowledge of Meta Ads and Google Ads, including campaign performance metrics and basic optimisation.
• Proficiency in spreadsheets, reporting templates, and administrative tracking systems.
• Strong written communication, organisation, and follow-up skills.
• Excellent attention to detail and the ability to manage multiple tasks and deadlines.

Preferred Qualifications

• Experience supporting a consumer goods, food and beverage, wellness, or product-based e-commerce business.
• Familiarity with inventory tracking, purchase orders, supplier coordination, and product sample dispatch.
• Understanding of marketplace compliance, brand protection, customer reviews, and listing performance.
• Ability to work independently, follow established procedures, and escalate issues appropriately.