Ecosystem Lead Business Analyst

• Employment Type: Full time (35 hours per week)
• Duration: 2 year Fixed Term Contract
• Remuneration: Senior role, competitive total package
• Location: Kensington, NSW (on-campus role, hybrid work arrangement)

About UNSW
UNSW isn't like other places you've worked. Yes, we're a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter.

Why this project
UNSW is introducing a new Learning Management System (LMS), and you're invited to take part in reshaping the digital environment that will support teaching and learning for everyone.

This is more than a system implementation. The program integrates change, training, communications, and engagement to support staff and students through a thoughtfully designed transition. Guided by a human-centred design approach, we are aligning the LMS with Flex-Semester and curriculum changes as a connected and cohesive transformation.

Joining at this stage means becoming part of an exciting phase of delivery in helping shape how this transformation is experienced across the University. You’ll collaborate with an experienced, multidisciplinary team, working within a program that benefits from strong executive sponsorship, clear direction, and meaningful institutional impact.

Why this role

As the Ecosystem Lead Business Analyst, you’ll guide the design and direction of the University’s LMS ecosystem, influencing how systems, services and governance work together for students and staff. You’ll lead and coach a team of business analysts, partner with faculties and vendors, and provide the insights and recommendations that inform decisions at the highest levels.

Skills and Experience

To be successful in this role you will need:

• Relevant tertiary qualifications with extensive relevant industry experience or an equivalent level of knowledge gained through any other combination of education, training and/or experience, as well as experience in leading a team of business analysts
• Proven experience working with LTI’s within a university setting
• Proven experience in business analysis, operating model design, or enterprise transformation in complex organisations
• Proven advanced experience conducting operating model reviews, and the strategic development of project plans, objectives and documentation.
• Strong analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems.
• Excellent consultation, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes.
• Demonstrated experience influencing executive decision-making, governance outcomes, investment prioritisation and strategic planning within large-scale transformation programs.
• Excellent organisational skills and attention to detail to create accurate reports and deliver on objectives.
• Demonstrated success in developing and maintaining excellent professional working relationships with stakeholders to develop trust and confidence in the program and its initiatives.
• Effective written and verbal communication skills with proven facilitation skills
• Advanced skills in the use of standard office toolsets including word processors, spreadsheets, drawing/diagramming tools (such as Excel, PowerPoint, Word and Viso).
• Strong time management and organisational skills to respond to changing priorities, manage multiple tasks and deliver according to project timeframes.
• Experience working in the higher education sector is desirable

To Apply
Through the job portal, please submit the below as part of your application:

1. Your CV
2. A cover letter outlining your interest, and how your skills and experience aligns with the scope of the role.

Applications sent directly to the contact below will not be considered.
Please note: Sponsorship is not available for this role; valid Australian working rights are required on application.

The closing date for applications is 11:55pm on Sunday 22nd November 2026, 11:55PM

Job Queries: Ayla Kamal: Talent Acquisition Partner, for any recruitment-related enquiries
ayla.kamal@unsw.edu.au

Benefits and Culture
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible working options
• Career development and leadership opportunities
• 17% flexible superannuation contributions and additional leave loading payments
• Additional leave over the Christmas period
• Discounts and entitlements across retail, education, and fitness providers

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks
As part of our recruitment process, candidates may be required to undergo pre-employment screening, including qualification verification, reference checks, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity, diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disability, members of the LGBTIQ+ community, and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff.