Executive Assistant to VP Service Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

This is an opportunity for a highly organized and proactive professional to partner closely with senior business leaders in a fast-paced, highly visible environment. 

A Brief Overview
This Executive Assistant (EA) will directly support the Business Transformation Services and Solutions (BTSS) Vice President in the Aetna Service Operations organization. Aetna is a large-scale national payor and the healthcare business unit within CVS Health, one of the largest health service companies in the United States. 

What you will do

• Proactively manage and coordinate the daily schedule and calendar, contacts, travel arrangements, meetings (internal and external), conferences, and seminars.
• Arrange and schedule numerous meetings; maintain and update the calendar; assess the importance of meeting requests and schedule accordingly; demonstrate flexibility; serve as the first line of defense for the high volume of phone and email communications.
• Arrange travel and all accommodations, including comprehensive, detailed itineraries.
• Process reimbursements and expense reports in accordance with established policy guidelines; track expenses and follow up in a timely manner.
• Serve as a bridge for smooth communication; demonstrate leadership to maintain credibility, trust, and support with senior management.
• Ensure excellence in complex meeting and event preparation (AV, room scheduling, telepresence events, etc.), setup, and follow-up, including preparing presentations, agendas, and materials; documenting notes; coordinating follow-up items to completion; and arranging food and beverages.
• Coordinate onboarding and offboarding of employees and consultants, including hardware installation and repair requests, space planning, etc.

• Manage general office and administrative tasks, including ordering miscellaneous supplies, renewing memberships and subscriptions, managing distribution lists, and coordinating deliveries.

• Manage department files, including electronic document systems, intranet websites, wikis, and web-based project management tools.

• Edit presentations, agendas, spreadsheets, communications, databases, and reports.

• Prioritize and track deliverables, manage project timelines, deadlines, and requests.

• Participate in meetings, take notes, and disseminate information to relevant stakeholders, including weekly email updates. Draft and edit correspondence.

• Manage special projects as assigned and assist other department members as necessary.

• Handle confidential information appropriately and always act with discretion. 

Work Schedule - Monday through Friday Day shift must work Eastern Time Zone hours.

Minimum Requirements

• 3-5 years of Executive Assistant experience
• Strong problem-solving and decision-making skills

• Demonstrated experience supporting multiple executives in a complex, matrixed organization

• Demonstrated experience coordinating executive phone coverage, calendars, and detailed work and travel itineraries

• Exceptional organizational and prioritization skills with the ability to manage competing demands

• Strong communication skills with a high degree of professionalism and executive presence

• Advanced proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, Excel, CoPilot)

• Proven ability to handle sensitive and confidential information with discretion

Preferred Qualifications

• Excellent interpersonal skills with the ability to represent the organization professionally in both telephone and face-to-face interactions

• Demonstrated experience taking thorough notes and translating discussions into actionable next steps

• Strong judgment in understanding priorities and modifying meeting schedules and content as needed

• Proven ability to work autonomously while also collaborating effectively with others

• Exposure to healthcare, insurance, or multi-product organizations

• Experience supporting executive-level forums (e.g., talent reviews, business reviews, strategy sessions)
• Bachelors Degree preferred

Education

• HS Diploma or GED plus equivalent work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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