Head of Managed Services

Head of Managed Services - Permanent - Remote

Role overview:

We have an exciting opportunity for a Head of Managed Services to lead the Managed Services division of a specialist ServiceNow partner. You will set the strategic direction, commercial structure and service maturity, keeping enterprise client platforms stable while driving improvement, adoption and value. You will manage a cross-functional team of Service Delivery Managers, Platform Managers, Developers and Technical Consultants.

Key responsibilities:

Strategy and commercial

• Set divisional strategy and the service portfolio roadmap.
• Shape pricing, commercial models, renewals and bids with Sales to drive retention.

Service model and governance

• Own the FTE-based service model and Acceptance into Service framework.
• Strengthen governance and controls to reduce escalations.

MI and forecasting

• Own capacity models, forecasting and dashboards covering profitability and portfolio health.

Skills and experience:

• Led a managed services or service delivery function, ideally in a ServiceNow partner.
• Managed cross-functional delivery, platform and technical teams.
• Commercial skills: pricing, service models, renewals and bids.
• Service governance and transition frameworks.
• Capacity planning, forecasting and MI.
• Influence with Sales and senior leadership.
• Working knowledge of the ServiceNow platform.
• Enterprise client experience.

Interested?

If this sounds like you, click apply now or get in touch for a confidential conversation about the role.