Human Resources Operations Specialist

JOB TITLE: HR OPERATIONS SPECIALIST

LOCATION: DIEGEM, BELGIUM

LANGUAGES: ENGLISH, DUTCH

WORK MODE: FULL TIME (HYBRID AND 2-3 DAYS ON-SITE PER WEEK)

DURATION: ASAP - 6 MONTHS WITH POSSIBILITY OF EXTENSION

JOB DESCRIPTION

• The purpose of this role is to provide expert services for employees, managers and People Services & Solutions community in the area of Time Services processes and act as BAU support team member to cover for BAU activities during the project duration. Geographical areas of coverage will be Austria, Belgium & Germany. These resources are mainly Business back fill to provide support to the BAU team to allow the BAU team to concentrate on the project.
• To coordinate in-country and with global services centers the implementation and execution of the end-to-end Time Services policies, programs and regulatory requirements into the daily operations of People Services & Solutions, as well as to provide support to implement a new Time & Attendance system.

ROLES AND RESPONSIBILITIES

Major Accountabilities

Service Delivery & Operational Excellence

• Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data, and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner
• Ensures maintenance of all relevant HR related data is correct and complete
• Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies
• Performs country specific Data consistency check
• Respects and follows the payroll calendar to prepare the necessary payroll inputs
• Supports NFCM and HR controls
• Resolves time & attendance related queries and issues within the standard established time frames raised by various stakeholders, incl. associates
• Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead)
• Core T&A Technology Activities & BAU Tasks
• Highlights exceptions and deviations
• Extracts regular and ad hoc reports needed for payroll and other divisions upon request
• Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or global support team
• Supports the project team in defining the requirements, design & validating the system setup in compliance with local legislation and regulations
• Ensures all Times Services Delivery performance metrics and KPIs are met
• Contributes to and supports projects in scope for People Services & Solutions
• Perform other tasks as assigned by Line Manager

Competencies

Digital and Technology Savvy

• Improves business performance by driving change through innovating, advocating and implementing digital and technology solutions

Operational Excellence

• Navigates processes and procedures to get things done while focusing on continuous improvement whenever possible

Joint Value Creation

• Partners with stakeholders to co-create value for external stakeholders

Business Mindset

• Takes account of business imperatives and financial indicators when taking decisions, allocating resources, directing work and/or managing budgets

Continuous Learning (Dynamic Knowledge Development)

• Constantly in search of ways to develop, learn and apply knowledge and expertise to meet current and anticipate future challenges

Project Excellence

• Drives superior results by taking initiative, planning and implementing projects, setting priorities and holding self and others accountable to meet commitments

Stakeholder Engagement

• Engages, influences, aligns and leads internal and/or external stakeholders

Applied Business Insights

• Generates, identifies and uses broad ideas and insights based on deep business, market, patient and/or customer understanding to drive innovation

Managing Change

• Quickly adapts to match shifting demands of different situations and operates effectively during times of uncertainty

Vision and Purpose (Strategy to Story)

• Translates strategy into a simple compelling and purposeful vision that inspires and motivates

REQUIRED SKILLS

• Proactive thinking
• Problem Solving
• Communicating with different customer groups
• Continuous Improvement
• Optimizing Customer value by co-creating and developing compelling customer-focused solutions
• Payroll and Time services delivery
• Project management
• Quality Management
• Supplier Relationship Management
• Knowledge of compliance requirements for all internal and external regulations
• Data Analytics