IT application operation specialis

Role Description The IT Application Operation Specialist is a part-time remote role responsible for ensuring the reliability and smooth functioning of the organization’s core applications and digital platforms. Day-to-day tasks include monitoring application performance, troubleshooting technical issues, and providing timely application and technical support to staff and members. The specialist will maintain and update systems, coordinate with vendors or service providers as needed, and support the integration of new tools or features that improve business processes. This role also involves documenting procedures, identifying opportunities to streamline workflows, and contributing to small IT projects and improvements. The specialist is expected to collaborate closely with program and administrative teams to align application operations with organizational goals.

Qualifications

• Strong Analytical Skills to diagnose issues, interpret data, and recommend practical solutions.
• Hands-on experience in Application Support, including monitoring, incident resolution, and basic configuration.
• Foundational knowledge in Information Technology, such as systems, networks, security principles, and cloud-based tools.
• Proven ability to deliver Technical Support to non-technical users in a clear, patient, and service-oriented manner.
• Understanding of Business Process analysis and improvement, especially in small or non-profit organizational contexts.
• Familiarity with collaboration and productivity tools (e.g., email platforms, shared drives, project management or CRM systems).
• Good written and verbal communication skills, with the ability to document procedures and create simple user guides.
• Ability to work independently in a remote setting, prioritize tasks, and manage part-time hours effectively.
• Relevant certification or coursework in IT, information systems, or related fields is beneficial; prior experience supporting applications for membership organizations or NGOs is an advantage.